Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Where do I change the recovery email address? (Moron question probably, sorry)

RGelzer I'm New Here Jan 11, 2022

I'm new to Jira.   I made a mistake in the original set up, put in the wrong recovery email address.   I've been thru the various Settings menus, cannot find where to correct it.

Sorry to bother the community for such a simple question, thanks in advance

1 answer

0 votes
John Funk Community Leader Jan 12, 2022

Hi @RGelzer  - Welcome to the Atlassian Community!

There is no "recovery email address" per se. What is it that you are trying to accomplish? 

RGelzer I'm New Here Jan 12, 2022

I recently mis-entered my password.    A message popped up offering the option to send a password re-set to my alternate (aka backup) email address.    Jira displayed the address and that is how I recognized it was wrong.    Where do I correct the alternate address so that if I have to use the re-set function it will send that to the correct address.

Hopefully that clarifies what I am "trying to accomplish".



John Funk Community Leader Jan 12, 2022

Well, there's not really a "backup" email address. It's just the address assocated with that user. 

Are you using any SSO, like Atlassian Access or connected to Active Directory, etc.? Have any domains been verified? 

Do you have access to the email it is using?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

400 views 2 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you