When you suspend a user, are you still paying for their license

Natalie Franklin August 23, 2021

When you suspend a user, are you still paying for their license

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John Funk
Community Leader
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August 23, 2021

Hi Natalie,

What do you mean by "suspend"? If you mean deactivate, then no you are not still paying for their license. 

Andres Juez-Muñoz December 2, 2021

Hi John, 

at least when I go to the user administration area (Jira Cloud), when clicking in the "..." I see this pop-up menu: 

image.png

So I don't see "Deactivate" as an option, only "Suspend" (as @Natalie Franklin commented above).

BR, Andrés

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 2, 2021

So, is this for Confluence then? Yes, I would assume that if you suspend access that it will not count towards your license. But that's an easy check also - just suspend the user than then check your current active count. 

Andres Juez-Muñoz December 2, 2021

I see it in "Atlassian Administration" area, so it covers all installed products (Jira Software and Confluence in my case). 

Anyway, I have checked that when I suspend someone, the list of users considered for billing also decreases. 

Thanks!

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 2, 2021

Great! If that answers your question, can you click on the Accept Answer button above to close this one out? Thanks!

Andres Juez-Muñoz December 2, 2021

Sorry, I'm new here... I guess that is @Natalie Franklin the one who should accept the answer (I don't see that button :-/)

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 2, 2021

Yes, that is correct, sorry. @Natalie Franklin 

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Amon van Mechelen June 8, 2022

Very vague answer. It's not helping me at all :( 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2022

Hi Amon - Welcome to the Atlassian Community!

You should open a new question in Community with details or your exact use case. 

@Natalie Franklin  - Did this answer your question? 

Anton Engelhardt April 26, 2023

Hi,

so we are not getting charged for suspended users, right?

Thx

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Ghaffar Mohammadi December 17, 2023

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