When you suspend a user, are you still paying for their license

[Natalie Riddick]

When you suspend a user, are you still paying for their license

[John Funk · Accepted solution]

Hi Natalie,

What do you mean by "suspend"? If you mean deactivate, then no you are not still paying for their license. 

[Andres Juez-Muñoz]

Hi John, 

at least when I go to the user administration area (Jira Cloud), when clicking in the "..." I see this pop-up menu: 

So I don't see "Deactivate" as an option, only "Suspend" (as @Natalie Riddick commented above).

BR, Andrés

[John Funk]

So, is this for Confluence then? Yes, I would assume that if you suspend access that it will not count towards your license. But that's an easy check also - just suspend the user than then check your current active count. 

[Andres Juez-Muñoz]

I see it in "Atlassian Administration" area, so it covers all installed products (Jira Software and Confluence in my case). 

Anyway, I have checked that when I suspend someone, the list of users considered for billing also decreases. 

Thanks!

[John Funk]

Great! If that answers your question, can you click on the Accept Answer button above to close this one out? Thanks!

[Andres Juez-Muñoz]

Sorry, I'm new here... I guess that is @Natalie Riddick the one who should accept the answer (I don't see that button :-/)

[John Funk]

Yes, that is correct, sorry. @Natalie Riddick 

[Amon van Mechelen]

Very vague answer. It's not helping me at all :( 

[John Funk]

Hi Amon - Welcome to the Atlassian Community!

You should open a new question in Community with details or your exact use case. 

@Natalie Riddick  - Did this answer your question? 

[Anton Engelhardt]

Hi,

so we are not getting charged for suspended users, right?

Thx