When we @mention someone in the comments, it used to send them an email notifying them of a status update on the ticket.. That feature seems to be broken or turned off now. Can you assist us in returning it to how it was.
Hi @Steve Elgan
Users can manage their own notification settings (https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/)
There are four options that can be changed by the user so it's worth asking them to check they have the fourth box (mentioned) checked, otherwise they won't receive an email when you @ them.
If that is not the cause of the problem, you could use the notification helper (Settings > System > Notification Helper) to check the user and issue to see why they aren't getting notifications when @d
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