When creating a new issue the ticket goes into the 'To Do' queue instead of the 'Backlog'

We have recently created some new Projects within JIRA and created a workflows to suit our needs. The only problem we are having is that when we create a new ticket and assign it to a project it goes straight into the active kanban board instead of the backlog. I know this is most likely around the workflow but cannot seem to fix this, please can you provide some assistance to expand this to all of our open projects?

Many thanks.

1 answer

0 votes
Jack Brickey Community Champion Jan 16, 2018

your backlog must not be based upon the "To Do" status. If you have To Do column on your kanban board? If so, and the "To Do" status I mapped to that column then that is why it shows there. Are you sure you have the backlog feature enabled? If you see the backlog view what status are the issues that appear there mapped to?

Hi Jack,

Thank you for your quick response, the 'To do' status is on the to do column on the kanban.

Example:2018-01-16 15_16_59-ePack - Agile Board - JIRA.png

Does this setup look correct to you?



Jack Brickey Community Champion Jan 16, 2018

So the issue here as I stated is that you have To Do column on your Kanban board. That is why it shows there. The question is what do you want it to do. What does your workflow look like? Is To Do the first status when created? Do you have backlog feature enabled on your project, i.e. do you see "Backlog" in the side bar as below? As you will see in my example To Do does not exist on my board because I associated it to my backlog.

Another thing I noticed in your image is that you have several unmapped statuses. Unsure if that is desired or not.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 29, 2019 in Jira Software

Transforming Jira Software projects for general project management purposes

...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....

145 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you