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When I'm trying attach a screen shot or a document in the Comment field it throws an error

vishnu vardhan chenna
vishnu vardhan chenna Oct 24, 2023

Hi Community,

 

When I'm trying to attach screen shot/ document like text or excel/word in the comment field it  is throwing an error. Could you please help me the work around for this issue.

 

Thanks.

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Kseniia Trushnikova
Kseniia Trushnikova
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Oct 25, 2023

Hi @vishnu vardhan chenna,

Please share a screenshot of the error so we can better understand the issue. Is the issue also reproducible in the incognito mode and other browsers?

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Kseniia Trushnikova
Kseniia Trushnikova
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Oct 26, 2023

@vishnu vardhan chenna, please check if you have the permission Create Attachments in the project (Project settings > Permissions). Most likely the error occurs because you do not have this permission.

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vishnu vardhan chenna
vishnu vardhan chenna Oct 26, 2023

Hi @Kseniia Trushnikova thanks for the solution 

 

it's working now.

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Kseniia Trushnikova
Kseniia Trushnikova
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Oct 26, 2023

@vishnu vardhan chenna, happy to help!

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