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What is the difference between a trusted user and a product admin?

They seem to have the same abilities.  I am an old school Jira user.  I would never consider a person with the ability to configure the heart of Jira to be a 'user' - they would be an admin.  ANd there are still product admins - so what value does the trusted user title even bring, beyond adding a layer of difficulty for people trying to get certified?

2 answers

1 accepted

2 votes
Answer accepted

Hello Rob,

Thanks for reaching out to Community!

The only difference between a Jira administrator and a Trusted user is that the trusted user can invite users.

Both will have access to Cog icon > System, Products, Projects, Issues, Apps.

The difference in the UI for the Trusted user is that when they click on "Switch to" they will see the option "Administration".

Screen Shot 2020-09-02 at 16.18.22.png

Screen Shot 2020-09-02 at 16.20.09.png

Jira administrators: can manage Jira settings.

Trusted users: can manage Jira settings + Invite users.


Thanks!  This is exactly the answer I was looking for!

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@Angélica Luz Just to clarify - A Trusted User then has MORE privileges than a Jira Product Administrator, but less than a Site Administrator? 

0 votes
Jack Brickey Community Leader Aug 30, 2020

I’m not exactly sure the definition of a “product” admin but a trusted user can admin most everything except access the Administration site associated with your cloud instance where one admins users, billing, etc.


That's a site admin. I'm talking about a product admin, like a member of the jira-administrators group.

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