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What if "Your subscription for Atlassian Cloud hasn't been renewed..."?

Domenico Del Franco
Domenico Del Franco Jan 01, 2021

"Your subscription for Atlassian Cloud hasn't been renewed. If you're a site admin, go to admin.atlassian.com View site bill to update your payment details." 

I'm a site admin but in my admin field I no longer see the site and so I can't manage the payment details..... what's the problem?

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Jack Brickey
Jack Brickey Community Leader Jan 01, 2021

what do you see when you go to admin.atlassian.com . Can you also check if you can get to Billing via COG icon > Billing?

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Domenico Del Franco
Domenico Del Franco Jan 01, 2021

The account which create the site has received the following mail "Your subscription has been changed" --> Just him is able to access to the billing details and manage subscriptions by updating payment details, not the other admins apparently. 

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Jack Brickey
Jack Brickey Community Leader Jan 01, 2021

Correct. There is generally one person setup as billing contact. That individual can add others I believe. 

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