"Your subscription for Atlassian Cloud hasn't been renewed. If you're a site admin, go to admin.atlassian.com View site bill to update your payment details."
I'm a site admin but in my admin field I no longer see the site and so I can't manage the payment details..... what's the problem?
what do you see when you go to admin.atlassian.com . Can you also check if you can get to Billing via COG icon > Billing?
The account which create the site has received the following mail "Your subscription has been changed" --> Just him is able to access to the billing details and manage subscriptions by updating payment details, not the other admins apparently.
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Correct. There is generally one person setup as billing contact. That individual can add others I believe.
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