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What are the differences between Jira and Jira service management?

What are the differences in Jira and Jira service management and what are the features?

 We are in server edition. 

2 answers

Hello Nethmi,

Jira is aimed for internal use i,e for the development team to manage their workload by providing users with functionalities such as  Scrum or Kanban boards. Jira Service Management introduces the concept of "Customers" and the "Customer Portal". External users can be listed as Customers and raise requests via the Customer Portal. This is just a very basic overview of course.

Kind Regards,
Andreas Alexandrou

1 vote
Dominika Kuraś-Moskwa _Deviniti_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 02, 2023

Hi Nethmi!

Jira is more of an issue tracker, it's got projects, users, fields, and all the stuff you need to manage your tasks and projects (workflow in general). Moreover, it provides features for supporting the two main ways of working in Agile, mean Scrum and Kanban boards and all the features you may need to work effectively with them. 

When it comes to Jira Service Management, it's like putting a customer service twist on things. You can set up customer portals, SLAs, queues, and customer accounts. It is a dream tool for IT and service teams thanks to the features that support incident management, problem management, and change management.

hope it helped!

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