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What actions trigger an email notification when watching a ticket?

I've found this document but it only states that

 

"Watching means you receive notifications when things happen on an issue. For example, when someone comments on, edits, or transitions the issue, you'll be notified."

Is there a comprehensive list of which actions would trigger a notification to a watcher? 

3 answers

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@Daniel Covill

There is an issue opened that might be related to your issue: https://jira.atlassian.com/browse/JRASERVER-72333 

I note that is an issue for Jira Server but the OP indicates Jira Cloud is in use. I don't see a link to a Cloud related issue.

@Daniel Covill 

This depends on the project notification scheme set up for that project. This scheme allows users (come of them) to configure the people who will get the email notification on a certain "event". Also each "event" can be setup to notify "All Watchers".

 

Screen Shot 2022-09-19 at 19.33.40.png

 

Hope this helps

Nicolas

Very helpful, thanks! Unfortunately that feature doesn't seem to be working. 

I added myself as a watcher to an Initiative and had a coworker create a new Epic within that Initiative. The setting in the associated notification scheme for "Issue Created (System)" includes "All Watchers" just as you display above, but I never received a notification.

\An idea why that might be?

Hello @Daniel Covill 

You don't get a notification when the Epic is created because you are a watcher on the Initiative. You would have to be a Watcher of the Epic to get notified of its creation.

How can I be a watcher on a ticket that hasn't been created yet?

<deleted/moved>

0 votes

Hello @Daniel Covill 

Are you working with issue in a Company Managed project or a Team Managed project?

For a Company Managed project the notifications would be specified by the Notification Scheme associated with the project.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

For Team Managed projects, the notifications are configured per project.

https://community.atlassian.com/t5/Jira-articles/Announcement-Project-Level-Email-Notifications-for-next-gen/ba-p/1374538

Very helpful, thanks! I'm on a company managed project. Unfortunately it doesn't seem to be working correctly. 

I added myself as a watcher to an Initiative and had a coworker create a new Epic within that Initiative. The setting in the associated notification scheme for "Issue Created (System)" includes "All Watchers" but I never received a notification. An idea why that might be?

@Daniel Covill 

Built in notification system is emails, are you sure that jira smtp is properly configured ? Are you sure that your notification email is not identified as Spam ?

Yes to both counts. I get other notification emails regularly.

You can't rely on the notification to Watchers for Issue Creation.

You would need to be in another user category that is relevant to the issue during creation, like Assignee, Reporter, Project Lead, or Component Lead, or the Notification for Issue Created would need to be updated to include you individually or as part of a User Group that gets notified. But then you would be notified for all issues created, not just Epics being added to the Initiative.

If you want to be notified when an Epic is associated to an Initiative you need to look at the notifications that would be relevant to the Initiative when that happens. Issue Updated might work, but you will get notifications for any update to the Initiative.

You could set up a Saved Filter to retrieve the Epics associated to the Initiative, and subscribe to that filter to get an emailed list of the Epics, and review it for new Epics.

It might be possible to set up an Automation Rule to be triggered when the change made to the Initiative is adding an Epic, and have the action of that rule be to send you an email.

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