Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

What actions trigger an email notification when watching a ticket?

I've found this document but it only states that

 

"Watching means you receive notifications when things happen on an issue. For example, when someone comments on, edits, or transitions the issue, you'll be notified."

Is there a comprehensive list of which actions would trigger a notification to a watcher? 

1 answer

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 19, 2022

Hello @Daniel Covill 

Are you working with issue in a Company Managed project or a Team Managed project?

For a Company Managed project the notifications would be specified by the Notification Scheme associated with the project.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

For Team Managed projects, the notifications are configured per project.

https://community.atlassian.com/t5/Jira-articles/Announcement-Project-Level-Email-Notifications-for-next-gen/ba-p/1374538

Very helpful, thanks! I'm on a company managed project. Unfortunately it doesn't seem to be working correctly. 

I added myself as a watcher to an Initiative and had a coworker create a new Epic within that Initiative. The setting in the associated notification scheme for "Issue Created (System)" includes "All Watchers" but I never received a notification. An idea why that might be?

Yes to both counts. I get other notification emails regularly.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 19, 2022

You can't rely on the notification to Watchers for Issue Creation.

You would need to be in another user category that is relevant to the issue during creation, like Assignee, Reporter, Project Lead, or Component Lead, or the Notification for Issue Created would need to be updated to include you individually or as part of a User Group that gets notified. But then you would be notified for all issues created, not just Epics being added to the Initiative.

If you want to be notified when an Epic is associated to an Initiative you need to look at the notifications that would be relevant to the Initiative when that happens. Issue Updated might work, but you will get notifications for any update to the Initiative.

You could set up a Saved Filter to retrieve the Epics associated to the Initiative, and subscribe to that filter to get an emailed list of the Epics, and review it for new Epics.

It might be possible to set up an Automation Rule to be triggered when the change made to the Initiative is adding an Epic, and have the action of that rule be to send you an email.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events