Webhook Automation Rules

[Samantha Slagle]

Is it possible to connect two Jira instances using the send and receive webhook automation rules? For example, a manual trigger in a JSM project to create a Bug issue type with the same summary, description and reporter in a Jira Software project that exists in another instance. Thank you!

[Alex Koxaras _Relational_]

Hi @Samantha Slagle and welcome to the community,

"Connect" is a very different term from what you want to do. You can indeed connect two instances to each other and e.g. linked issues from one instance to another. You can also use webhooks and REST API within Jira automation, to send http request to create new issues.

However, it's going to be tricky to sync them. For this matter I suggest, if that is the case, to use a 3rd party app like Exalate or Backbone Issue Sync.

[Fazila Ashraf]

Hi @Samantha Slagle 

Yes it is possible.. Looks like you already sorted out the solution.

In which part do you have questions?

[Samantha Slagle]

Mostly the connection of the fields in the "sending" automation and what settings to use. I keep receiving errors on the "receiving" automation rule that there were no issues attached.

[Fazila Ashraf]

Sorry, I originally mis-read your webhook as web request :( 

For the example in question, there doesnt have to be a receiving webhook automation rule.

A automation rule that sends uses the 'Send web request' should use the rest end point https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post

[Diana_Architect_ZigiWave]

@Samantha Slagle hi! Just to add to what Alex has mentioned - check out ZigiOps. It's fully no code & secure (does not store any of your data). You can customize it to fit various use cases. In general, it connects the two instances bi-directionally, syncs their data, and keeps them updated in real-time. Feel free to look at ZigiOps here, in the Atlassian marketplace. You can drop the team a line in case you want to see how it actually works. Or, you can simply start with our free trial version - to try if ZigiOps is for you or not. You'll need to fill in just a simple use case form. 

Regards, Diana (ZigiOps team)