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I'm inviting a user and the error below pops up. This is the only email out of 13 that is getting this error.
I've also checked our Directory and there is no managed account with this email. Hoping anyone has any idea where else to check or how we can resolve this?
Hi @Stuart Wan I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-931647
If you could, please share with us the email address of that user you are trying to invite within that support ticket. Our support team should be then able to better help.
Hi @Stuart Wan , thanks for your question.
I was able to replicate this error in my instance -
In my case, I see the option to restore access to this user. Are you in the Directory / User section or in the Managed accounts section?
I also had to, on this page, remove the filter for active users in order to see the suspended ones.
Please let me have your feedback if this helps or if you are still stuck.