We're trying to search issues that remains in the same status for more than 3 d and less than 4d

[Larissa Akemi]

We're trying to search issues that remains in the same status for more than 3d and less than 4d to execute an automation for reminder the responsible to call the customer, can u help us with this advanced search? 

Thank you very much!! 

Have a great day.

[Bill Sheboy]

Hi @Larissa Akemi 

Would you please clarify what problem you are trying to solve?  That may help the community to provide ideas.

For example, are you asking:

1. I want to see issues stuck for a specific window of time.  How may I find issues which remained in a status for exactly 3 days, regardless of current status and conditions?
2. I want to see issues currently stuck.  How may I find issues which remain in a status for 3 days or more, and are currently still in that status?
3. Something else?

I do not believe the first one is possible with out of the box Jira JQL.  For the second one, you could test for your 4 day threshold and then perhaps add other criteria to indicate contact to the customer.  To start that, please try:

project = myProjectName AND NOT status CHANGED AFTER -4d

Kind regards,
Bill

[Emre Toptancı _OBSS_]

Hello @Larissa Akemi ,

Our team at OBSS built Time in Status app for this. It is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to see how much time each issue spent on each status and each assignee. 

       

You can define filters based on those times to see issues that spent more than or less than a given time on a status.

You can combine status times into Consolidated Columns to get metrics like Cycle Time, Lead Time, Resolution Time, etc.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in progress time per customer (organization) or average resolution time per week, month, issuetype, request type, etc.

And the app has a REST API so you can get the reports from Jira UI or via REST.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

  

Using Time in Status you can:

• See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
• Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
• Export your data as XLS, XLSX, or CSV.
• Access data via REST API. (for integrations)
• Visualize data with various chart types.
• See Time in Status reports on Jira Dashboard gadgets

https://marketplace.atlassian.com/apps/1211756/

EmreT

[Bloompeak Support]

Hi @Larissa Akemi

There is a good solution for your request - Status Time Reports app developed by our team. It can display the time spent on specific statuses.

It provides reports on how much time passed in each status. It has grouping feature so that by grouping statuses(In Progress → In Review → Done) you can get total time. You can also export the report as CSV, open it in Excel and filter the ones staying on the same status for more than 3 days and less than 4 days.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try without installing the app. Hope it helps.