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We're having trouble connecting to Tests. Try contacting the developer for support.

hi I'm facing this issue for 2 days now, I cannot even access to xray settings, sometime service comes back but doesn't last.

Thank you for your help

Error displayed:

We're having trouble connecting to Tests. Try contacting the developer for support.

3 answers

2 accepted

2 votes
Answer accepted
Rawan Bardini
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 30, 2023

We also use xray and there have been some production incidents reported as of Saturday. They should now be resolved but I would recommend bookmarking their status site link for the latest info. You can also subscribe to their notifications so if there is an issue in the future you will get an email.

Hope that helps!

thank you @Rawan Bardini  very relevant , hopefully that will be back shortly

0 votes
Answer accepted
Walter Buggenhout _ACA IT_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 30, 2023

Hi @Jam,

From what you describe, it looks like you can best reach out to the vendor of xray, which is a Marketplace app. You can find contact details to reach out to them directly on the app's marketplace listing.

Hope this helps!  

Thanks @Walter Buggenhout _ACA IT_ it's helpful, I'll try to reach them

Apparently it's back to life, thank you for your help guys

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