We're having trouble connecting to Tests. Try contacting the developer for support.

[Jam]

hi I'm facing this issue for 2 days now, I cannot even access to xray settings, sometime service comes back but doesn't last.

Thank you for your help

Error displayed:

We're having trouble connecting to Tests. Try contacting the developer for support.

[Rawan Bardini · Accepted solution]

We also use xray and there have been some production incidents reported as of Saturday. They should now be resolved but I would recommend bookmarking their status site link for the latest info. You can also subscribe to their notifications so if there is an issue in the future you will get an email.

Hope that helps!

https://xray.statuspage.io/

[Jam]

thank you @Rawan Bardini  very relevant , hopefully that will be back shortly

[Walter Buggenhout _ACA IT_ · Accepted solution]

Hi @Jam,

From what you describe, it looks like you can best reach out to the vendor of xray, which is a Marketplace app. You can find contact details to reach out to them directly on the app's marketplace listing.

Hope this helps!  

[Jam]

Thanks @Walter Buggenhout _ACA IT_ it's helpful, I'll try to reach them

[Jam]

Apparently it's back to life, thank you for your help guys