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We're having trouble connecting to Test Details when using Zephyr Squad plugin


Dear Friends,

Today when we open BDD test case in Jira Squad, all test detail which I wrote has been gone.

Please help me check the issue

Zephyr error: We're having trouble connectiong to Test Details. Try contacting the developer for sup

Screenshot 2021-07-22 165712.png

2 answers

0 votes
u.nevase I'm New Here Jul 22, 2021

Facing the same issue on my end as well 

Hello @Triệu Nguyễn Minh Trí , @u.nevase At Zephyr Squad, we got couple of tickets yesterday for the same issue and it was reported later that it automatically worked fine and users didn't do anything special.

We suspect it to be a network issue where the addon iframe itself is not fetched, and hence Test Details is not loaded.

I request you to check it again after some time and if problem persist, please open a ticket with us where we can debug the issue to find the root cause.

Also, could you please confirm if the issue is only for BDD test scenarios or non BDD Test as well?

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