We're having trouble connecting to Test Details when using Zephyr Squad plugin

[Triệu Nguyễn Minh Trí]

Dear Friends,

Today when we open BDD test case in Jira Squad, all test detail which I wrote has been gone.

Please help me check the issue

Zephyr error: We're having trouble connectiong to Test Details. Try contacting the developer for sup

[Sanjeev Pande · Accepted solution]

Hello @Triệu Nguyễn Minh Trí , @u.nevase At Zephyr Squad, we got couple of tickets yesterday for the same issue and it was reported later that it automatically worked fine and users didn't do anything special.

We suspect it to be a network issue where the addon iframe itself is not fetched, and hence Test Details is not loaded.

I request you to check it again after some time and if problem persist, please open a ticket with us where we can debug the issue to find the root cause.

Also, could you please confirm if the issue is only for BDD test scenarios or non BDD Test as well?

[Triệu Nguyễn Minh Trí]

Hello @Sanjeev Pande : The issue is solved. Thank you

[Frieda_Projansky]

I am seeing the issue

[Mercedes MarottaKelly]

I've being having this issue for some weeks now. And the users are having a lot of problems with testning because of this.

[Frieda_Projansky]

Facing this issue yet again

[Arvind Nagavelli]

We are facing issues for a few weeks now.  The issue will be resolved on its own and re-appear after a couple of days.  Very annoying as it is impacting the test progress. How to get it resolved?

[Frieda_Projansky]

I see the issue again

[Frieda_Projansky]

I am facing this issue today @san 

[Sanjeev Pande]

Hello @Frieda_Projansky 

With our infrastructure upgrade, we are also tuning the caching layer. This issue is a side effect of that. Please subscribe to the status page to know about any incidents.

https://status.zephyr4jiracloud.com/

[Mercedes MarottaKelly]

Me too the same problem for 2 days before. But not today.  My problem was with cloned issues, and the Test Details changing the position on the page (I think).
When cloning, the Test Details are posioned under Test Executions...

[Frieda_Projansky]

@Sanjeev Pande I have been getting this message for the last hour blocking work
We're having trouble connecting to Zephyr Actions. Try contacting the developer for support.

[Eric Armah-Godwin]

I've had this issue a few times since last week and having it now.

[Amanda Scott]

This keeps occurring and brings work grinding to a halt every few days while we keep trying to refresh the ticket to see if they'll start loading again. 

[Amanda Scott]

I have now been trying to load a test ticket – any test ticket – for 10 minutes now. This is not "Solved."

[Anne Vinod Martin]

I am facing the same issue as well

[u.nevase]

Facing the same issue on my end as well