We have an error - can you help us ??

[lukasz_gwozdz]

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Details
Exception: Uncaught TypeError: Cannot read property 'key' of undefined
Resource: http://192.168.10.87:8080/s/35a4ba268be17e7a096a0f4b2180cce3-CDN/-moptps/800010/6411e0087192541a09d88223fb51a6a0/416a1139c14ce9821f1bae4f9d216bf7/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true
Line: 6766
Column: 1765
Environment
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3806.0 Safari/537.36

Stack trace
TypeError: Cannot read property 'key' of undefined
at http://192.168.10.87:8080/s/35a4ba268be17e7a096a0f4b2180cce3-CDN/-moptps/800010/6411e0087192541a09d88223fb51a6a0/416a1139c14ce9821f1bae4f9d216bf7/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true:6766:1765
at Array.forEach ()
at Function.b.each.b.forEach (http://192.168.10.87:8080/s/98b4f1be5f53f9a519b4d803a11bdb16-CDN/-moptps/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-US:532:336)
at Object.a.calculateParentChildSwimlanes (http://192.168.10.87:8080/s/35a4ba268be17e7a096a0f4b2180cce3-CDN/-moptps/800010/6411e0087192541a09d88223fb51a6a0/416a1139c14ce9821f1bae4f9d216bf7/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true:6766:1726)
at Object.a.calculateSwimlanesData (http://192.168.10.87:8080/s/35a4ba268be17e7a096a0f4b2180cce3-CDN/-moptps/800010/6411e0087192541a09d88223fb51a6a0/416a1139c14ce9821f1bae4f9d216bf7/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true:6766:208)
at Object.n.calculateGridDataModel (http://192.168.10.87:8080/s/35a4ba268be17e7a096a0f4b2180cce3-CDN/-moptps/800010/6411e0087192541a09d88223fb51a6a0/416a1139c14ce9821f1bae4f9d216bf7/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true:6858:764)
at Object.n.setData (http://192.168.10.87:8080/s/35a4ba268be17e7a096a0f4b2180cce3-CDN/-moptps/800010/6411e0087192541a09d88223fb51a6a0/416a1139c14ce9821f1bae4f9d216bf7/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true:6858:682)
at n.m.setPoolData (http://192.168.10.87:8080/s/35a4ba268be17e7a096a0f4b2180cce3-CDN/-moptps/800010/6411e0087192541a09d88223fb51a6a0/416a1139c14ce9821f1bae4f9d216bf7/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true:6867:6862)
at http://192.168.10.87:8080/s/35a4ba268be17e7a096a0f4b2180cce3-CDN/-moptps/800010/6411e0087192541a09d88223fb51a6a0/416a1139c14ce9821f1bae4f9d216bf7/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true:6867:5286
at c (http://192.168.10.87:8080/s/98b4f1be5f53f9a519b4d803a11bdb16-CDN/-moptps/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-US:65:22895)
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[Michael Thompson · Accepted solution]

Hi Lukasz,

What are you doing when this error occurs? What version of Jira are you running?

I did a little digging and this sounds similar to a bug reported in JSWSERVER-19930, which was resolved in Jira 8.1.0.

Given that this happened after a crash, you might be able to resolve it with a re-index.

[Arvind Pal]

Thanks

[lukasz_gwozdz]

Hello 

Thank you for your answer .

We have Jira Software 8.0.2

We really didnt do nothing ... jira just crashed then it couldn't start , after 3 restarts of server it went up and we couldn't get to sprints on jira - we just got error.

Today i did re-index and .... IT HELPED :) Thank you so much for your help.

[lukasz_gwozdz]

We do use compatible ...  :( 

But we had a little crash then on jira sprint startek to have an error

[Vasiliy Zverev]

Make sure that you use compatible browser: https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html