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Usuario deshabilitado

Estoy creando un usuario con permiso de  jira-software-users , para una persona que ya tuvo usuario y como no se usaba, se elimino. Ahora al crearlo nuevamente, me aparece como "Usuario deshabilitado" y no se como habilitarlo. tengo todos los permisos de admin pero no encuentro desde donde realizar esta acción

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Hello @Ángela Alcoba,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same question.

Kind regards,
Angélica

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