Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Using status change automation in a workflow with two transitions to a status

I have an automation that is supposed to copy some fields when an issue is created if the linked issue (where it's getting cloned from) is in a certain project. I think there's a timing problem where the link isn't present at the time the rule gets run so the fields aren't copying.

Now I'm trying to create an automation that says if the issue transitions from status A to status B then create an issue in a different project and copy fields. BUT, I have two transitions from A to B (already in development/send to development). Only in one of those transitions should the automation run. I cannot figure out how to find the actual transition option, not just the change in status.

Do I have to redo everything (workflow and automation) or is there a way to find the actual transition used and apply it to an automation rule?

2 answers

1 accepted

0 votes
Answer accepted

Hi @Sigrid Schoepel 

Regarding the first rule you note and the timing issues, there are definitely race-track conditions in the automation rules due to the asychronous processing, particularly after the create issue trigger.

One work-around I use is to put a Re-fetch action immediately after the trigger.  It does slow the rule down a bit, but it helps to give the issue a chance to fully load before you try to use it.


Best regards,


0 votes
John Funk Community Leader Nov 18, 2020

Hi Sigrid,

Maybe you could add a Condition before the transition to check for the same type of conditions you have on the two different transitions to B.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,138 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you