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Using insights in software

Dave Bosman _Inetum_

Hi,

Since Insights is not sold seperately anymore but part of the premium license in Cloud i have a question.

If you have a cloud environment with Jira Service Management and Jira Software and you give a user a license only for Software, would he be able to use Insights?

Regards

Dave

Accepted answers

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John Funk

Hi Dave,

Just guess here, but I would assume it works like Opsgenie and you have to have a JSM license. Insights is probably considered a part of the ITSM package.

Dave Bosman _Inetum_

Hi John,

On one hand i would think you are right.

But on the other hand, in the past, when it was just a plugin, it worked for all users (JSM & software).

If you are correct then it will be very expensive to use the functionality in some cases because all users that need to use it need a JSM license now, even if they are not JSM agents.

John Funk

But if it was a plugin - they were paying for it separate anyway :-)

So not sure how much the cost will go up. For us, it will be no increase at all. Our Insight users already have JSM Agent licenses and we are on Premium. :-)

Dave Bosman _Inetum_

So, we finally have some licenses for both Software and JSM and it seems that if you do not have a license for JSM you are unable to access insight with only a software license.

John Funk

@Dave Bosman _Inetum_ - Yes, I would imagine that Insight would be like Opsgenie, requiring you to have a JSM Agent license for access.

Amr Hamza (Legacy)

Hey @Dave Bosman _Inetum_ ,

Thanks for sharing this feedback. I just have couple questions and maybe you could help. So a user who has only Jira Software license won't be able to access Insight schemes. Not even as read only? How about selecting objects in an Insight custom field?

Thanks in advance.

Amr Hamza (Legacy)

Ok, just to add more details to @Dave Bosman _Inetum_ answer, here are my findings after testing:

A user with a non-JSM license:

can be set in an insight attribute
cannot see Insight in the top bar
can update Insight field in a SD portal create issue screen
cannot see Insight field in a create issue screen in neither JSM nor non-JSM projects
can see Insight field in a view issue screen in JSM as well as non-JSM projects
cannot edit Insight field in an issue in neither JSM nor non-JSM projects

A user with a JSM license:

can see and update Insight field in non-JSM projects

Matteo Vecchiato

Some news about this topic: https://jira.atlassian.com/browse/JSDCLOUD-10983

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