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Using insights in software


Since Insights is not sold seperately anymore but part of the premium license in Cloud i have a question. 

If you have a cloud environment with Jira Service Management and Jira Software and you give a user a license only for Software, would he be able to use Insights? 



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John Funk Community Leader Apr 19, 2021

Hi Dave,

Just guess here, but I would assume it works like Opsgenie and you have to have a JSM license. Insights is probably considered a part of the ITSM package. 

Hi John,

On one hand i would think you are right. 

But on the other hand, in the past, when it was just a plugin, it worked for all users (JSM & software).

If you are correct then it will be very expensive to use the functionality in some cases because all users that need to use it need a JSM license now, even if they are not JSM agents. 

John Funk Community Leader Apr 19, 2021

But if it was a plugin - they were paying for it separate anyway  :-)

So not sure how much the cost will go up. For us, it will be no increase at all. Our Insight users already have JSM Agent licenses and we are on Premium.  :-)

John Funk Community Leader Apr 29, 2021

@Dave Bosman _Realdolmen_  - Yes, I would imagine that Insight would be like Opsgenie, requiring you to have a JSM Agent license for access.

So, we finally have some licenses for both Software and JSM and it seems that if you do not have a license for JSM you are unable to access insight with only a software license.

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