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Users can't tag colleagues in ticket

Some people on my team cannot tag their colleagues in tickets. When I type in the "@" and type a name, the name turns blue and the that person if notified about the mention. A group of people on my team cannot mention people -the name stays as regular text. I have included an image of what it looks like for me, but the other team members do not get this blue text.

From my end, it looks like they have the same permissions access as the rest of the team. Screen Shot 2021-03-25 at 10.18.07 PM.png

1 answer

1 accepted

7 votes
Answer accepted

@Kate Hunter,

Welcome to the Community!  This is usually happening because people don't have the global permission browse users and groups.

You can check that setting (if you have admin permissions) at <your site>!default.jspa 

Hope this helps!

Thank you for you quick response! I have reached to the admin at my company to see if they can manage this permission for me. Hopefully it works! Thanks again

This was very helpful for me. Just wanted to thank you for sharing this.

Like Guru Rajanayagam likes this

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