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Users can't tag colleagues in ticket

Some people on my team cannot tag their colleagues in tickets. When I type in the "@" and type a name, the name turns blue and the that person if notified about the mention. A group of people on my team cannot mention people -the name stays as regular text. I have included an image of what it looks like for me, but the other team members do not get this blue text.

From my end, it looks like they have the same permissions access as the rest of the team. Screen Shot 2021-03-25 at 10.18.07 PM.png

1 answer

1 accepted

15 votes
Answer accepted
Walter Buggenhout _ACA IT_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 20, 2021

@Kate Hunter,

Welcome to the Community!  This is usually happening because people don't have the global permission browse users and groups.

You can check that setting (if you have admin permissions) at <your site>!default.jspa 

Hope this helps!

Thank you for you quick response! I have reached to the admin at my company to see if they can manage this permission for me. Hopefully it works! Thanks again

This was very helpful for me. Just wanted to thank you for sharing this.

Like # people like this

This helped me to, thanks :)!

Benjamin Høegh
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Dec 13, 2022

Very useful, a little question, what happens if a user try to mention a user there dosen't have permission to view the project?

@Walter Buggenhout _ACA IT_ this was very helpful, thank you!

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