User's ID Problem (xxxxxx:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)

[Rabia Sarıkaya]

Hi everyone, 

Users' ID look like xxxxxxxxxxxxxxxxxxxxxxxx. But a my system's Jira admin's ID look like xxxxxx:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx ("x" is number or character) And this admin can't sharing epic or issue. Can you help me about this?

Note: System is standart cloud. 

Thanks in advance.

[John Funk]

Hi Rabia,

Yes, I have noticed that there is a different format to the User Account ID for different users. But not real sure why. Maybe it is the Admin thing. 

However, what is it that you are actually trying to do (detailed steps) and where is it failing? 

[Rabia Sarıkaya]

Hi John,

First, thanks for your answer.

This user hasn't sharing button. His permissions and authorities are same others. Even at the same time, he is a Jira admin. The image he sent;

[John Funk]

The user still needs permissions on the project, even if they are a Jira Administrator.

I would use the permission helper function in the Permission Scheme for that project to see what comes up. You should check Edit Issue permission and as well as other permissions related to issues. 

[Rabia Sarıkaya]

I already checked all permissions or other schemes. But I think the cause of the problem is ID difference.

[John Funk]

What do you mean by ID difference?