Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User cannot see issue despite being in the security level Edited

I have a project that is mostly using default software permissions.  I want to allow contractors to only view some issues.  I created a security scheme and level with our contractor project role in it.  I associated the security scheme and level to the project in question.  I changed the issue security level to the one I created above; however, the contractor still can't see the issue.

So what am I doing wrong here? Do I have to change some other permission to allow the contractor to view the issue? Specifically, I'm wondering, do I have to give the contractor group permission to browse projects? When I test this, the contractor group can see all issues.  I think this is because none of the issues were previously secured.  Do I have to bulk update issues in the project to the stricter security scheme, i.e., does the default security level only apply to new issues?

And if I do have to bulk change issues, the limit is 1K, and I have >6K issues.  Is there an easier way to change all of them vs. doing 1K at a time?

1 answer

1 accepted

0 votes
Answer accepted

Hi @Paul Lee ,

As I'm understanding, the contractors currently do not have the 'Browse Projects' permission? They will need it in order to view any issues inside of the project (secured or not). And yes, by default they will be able to see all unsecured issues, so you will have to bulk edit the ones already created to give them their proper security level.

I don't believe there is an easier way to edit more than 1k issues at a time on Cloud unfortunately.

Correct.

Ok, I gave the contractor group Browse Projects permission, and then bulk edited all of the existing issues to a specific security level.  I wish there was an easier way to do this, but I think it worked.  

Thanks, @Michael Andolfatto 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,431 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you