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User can not link issue with EPIC

bugf1x

Example single project:

- Project lead creates EPICs and is assigned to them.

- User creates issue and links it to one of the EPICs.

- Issue is created without error message, but link to epic is missing.

- User can link/block his issue to other issues, regardless if he is assigned to it or the reporter of it

User can only link to EPIC if he is assigned to it, or is the reporter.

Even if the single user is granted the permission to link issues it is not possible.

How can users link to EPICs without granting them Admin rights or assign them to the epics (because multiple users work on issues which are linked to one EPIC of course...)

Accepted answers

All comments

Ilya Turov

Change project's permission scheme so that more people have "Link Issues" rights (guess currently you have Assignee and Reporter):

bugf1x

Hi Ilya,

thank you for your answer. I already tried that with no effect. Linking to EPICs still does not work.

John Funk

Hi Jens - Welcome to the Atlassian Community!

Do the Issues and the Epics use the same project? Or are they different projects? If different, make sure they are using the same Permission Scheme or the Permission Schemes to each one allow the linking.

bugf1x

Hi John,

the issues and epics use the same project. But the linking permission does not work with epics. It only grants the permission to link/block/relate to other issues, not epics.

John Funk

Check the screen itself to see if the Epic Link field is available on the screen.

bugf1x

Not sure what you mean... as i wrote in my first post: Users have the field to link their issues to epics. The issue is also created with no error or warning. But the link does not exists afterwards.

2019-07-08 15_12_46-Edit Issue _ SAMPLEPROJTB-14 - TWK-JIRA.png

Eugene C.

Hi everyone.

Do we have a solution for this issue?

My problem is similar to described - I cannot create issue from Epic: "Create issue in epic" button. It looks like JIRA attempting to resolve ticket Key instead of Epic Name, therefore error appears saying that "Epic with key ' SEO-1064 ' does not exist.". It reproduces for non-admin users.

But as workaround I'm able to create issue as usual - via Create button in header and manually set Epic name into Epic Link field.

Lee Burak

Did anyone solve it for you? I am having the same issue

Eugene Chukavin

Nope Still lot of users are facing this issue.

Sometimes this workaround works: change reporter to any other person and change back. I know It sounds strange.

John Funk

Has anyone submitted a Support Request with Atlassian?

https://support.atlassian.com/contact/#/

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