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Parvaneh Zand
Parvaneh Zand
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Nov 12, 2023

Hi everyone,

Upgrading Jira 8.17 to 9.8, we encounter this error:

 

2023-11-12  JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] A fatal error occurred during initialisation. JIRA has been locked.
com.atlassian.jira.InfrastructureException: Error occurred while initializing component 'com.atlassian.jira.plugin.JiraPluginPersistentStateStore'.

Caused by: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT pluginkey, pluginenabled FROM pluginstate WHERE (pluginkey LIKE ? ) (ORA-00904: "PLUGINKEYIKE": invalid identifier)

2023-11-12  JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] We couldn't start JIRA
2023-11-12  JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.


All of the plugins are disabled. How to fix this error?

 

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Craig Nodwell
Craig Nodwell
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Nov 12, 2023

Hi @Parvaneh Zand have you checked the logs?  If there is nothing obvious there then you should probably follow the suggestion of logging a support ticket.

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Sanjen Bariki
Sanjen Bariki
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Nov 12, 2023

Hi @Parvaneh Zand ,

 

Welcome to Atlassian community!

Could you please confirm, Which data base you are using ..?

Have you tried to start the jira after clearing the plugin cache ..?

  • .bundled-plugins 
  • .osgi-plugins

 

Regards,

SB

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