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Updating 'Resolved By' field in Jira ticket

I noticed that the 'Resolved By' field in the Jira ticket doesn't update automatically when a user changes the ticket status to 'Resolved' 

When does the 'Resolved By' field gets updated automatically? Are there some settings for this functionality?

1 answer

2 votes
Alex Koxaras Community Leader Jun 01, 2022

Hi @Keerthan Rai 

I think that resolved by is a custom field and not a systemic field. This means that a jira admin has created this field and placed it on certain workflows/automations etc. If you have access to the workflows and edit them (if you are a jira admin) then we can help you.

Also it would be good if you clarify the type of project you are working with: Company Managed, or Team Managed?

Cheers,
Alex

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