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Unsupported model and version of the database in use according to health check Edited

we've been using Jira v4 for a long time on our Windows Server. Recently we had to re-install it and did it in a VM using Windows 10 64bit as OS.

We created a trial license and have been installing major versions one by one, i.e.
v5 -> data import from v4, adjusting to the changes, if needed, backup
v6 -> data import from v5, adjusting to the changes, if needed, backup
to get to the current version 8.13.0. All that worked fine, so that we purchased a new license and wanted to switch from the embedded database to one of the supported databases.

According to Jira documentation PostgreSQL is well tested and a driver for it included, so we decided to give PostgreSQL a try. The docs say that PostgreSQL 11 is supported, so we installed version 11.9 and skipped version 12 or the current version 13. We are new to PostgreSQL, but had a basic idea of how to deal with it due to usage of MySQL for some other projects. Not everything was like in the docs, but I think we got it, because a lot of tables have been created in the database, all our imported issues seem to be fine etc.

Actually everything looks fine in general except the health check. While all sections a marked with a check, the section about supported database says "The model and version of your database are not supported" or something like that, although the section about the embedded database says, that we aren't using the embedded one. Going by that info our instance shouldn't be working, but it does. I would expect "PostgreSQL 11.9" or something like that in the section about the database in use.

Now i'm not sure if it's just a bug of the health check or if something is wrong with our installation, despite looking fine at the first moment.

Any ideas / suggestions?

1 answer

0 votes
Andy Heinzer Atlassian Team Oct 20, 2020

Hi Dmitri,

I understand that you have recently completed a series of upgrades to Jira, but that you still seem to be getting a health check warning about an unsupported database.  I would want to start by checking the $JIRAHOME/dbconfig.xml file to see what exists there. 

This file controls what database Jira connects to when it starts up.  If this is configured properly for Postgres, then we should be able to tell by the parameters and the URL in that file. 

If that looks fine, then I would recommend restarting Jira once more.  This is because if changes have been made to that file, Jira only will pick them up after that file has been saved and Jira restarted, but also because starting Jira up will force it to log some more details within $JIRAHOME/log/atlassian-jira.log file.  This startup log should confirm the database Jira is using, but could also give us more details about what Jira is seeing when it starts up, say if there is some problem with the database in some way.

I have not found any other reports yet of the health check being incorrectly flagged for Postgresql 11 versions in Jira 8.13, but I am interested to try to learn more here in case there is a problem. 

Let me know the results.


Hi Andy,

thank you for your response.

Here is the content of the dbconfig.xml:

<?xml version="1.0" encoding="UTF-8"?>

<validation-query>select 1</validation-query>

I had restarted Jira a few times, when I switched the databases plus a restart happens everytime I start up the VM my Jira instance is installed on, so this is not the reason, I think.

What part of the atlassian-jira.log file should I share to provide you more info?

Best regards,


Hi Andy,

I took a look at the log and think that these parts are relevant:

2020-10-21 10:21:34,915+0200 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running Jira startup checks.
2020-10-21 10:21:34,915+0200 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Jira pre-database startup checks completed successfully.
2020-10-21 10:21:35,512+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Database Product Name is PostgreSQL
2020-10-21 10:21:35,512+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Database Product Version is 11.9
2020-10-21 10:21:35,512+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Database Driver Name is PostgreSQL JDBC Driver
2020-10-21 10:21:35,512+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Database Driver Version is 42.2.6

Following by several lines like the one below for different entities:

2020-10-21 10:21:39,088+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "FieldConfigScheme"

Once this is done, there are some more lines related to the database:

2020-10-21 10:21:42,324+0200 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is configured. Now running Database Checklist Launcher
2020-10-21 10:21:42,339+0200 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseChecklistLauncher] Jira database startup checks completed successfully.
2020-10-21 10:21:42,339+0200 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is configured. Now running Post database-configuration launchers
2020-10-21 10:21:44,638+0200 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from C:\Program Files\Atlassian\Application Data\Jira\dbconfig.xml
2020-10-21 10:21:44,638+0200 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Trying to get encrypted password from xml and decrypt it
2020-10-21 10:21:44,638+0200 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2020-10-21 10:21:46,853+0200 JIRA-Bootstrap INFO [c.a.jira.i18n.CachingI18nFactory] [i18n-caching-factory] Created
2020-10-21 10:21:47,572+0200 JIRA-Bootstrap INFO [c.a.j.c.embedded.ofbiz.OfBizUserDao] Using full user cache
2020-10-21 10:21:47,744+0200 JIRA-Bootstrap INFO [c.a.j.c.cache.pauser.NonClusteredReplicationPauserManager] Non-clustered mode: ReplicationPauserManager implemented by NonClusteredReplicationPauserManager
2020-10-21 10:21:48,135+0200 JIRA-Bootstrap INFO [c.a.jira.versioning.TransactionSupportHelper] [VERSIONING] creating pool of size: 50 for running required-new-transaction to be used by versioning.
2020-10-21 10:21:49,946+0200 JIRA-Bootstrap WARN [c.a.j.cache.request.RequestCacheRecorderImpl] Invalid use of RequestCache by thread: JIRA.Incorrect usage of JIRA API. You can only create/use: RequestCacheImpl inside a context (request or Jira-Thread-Local). Check: JiraThreadLocalUtil for details. This message will be logged once per thread.
2020-10-21 10:21:50,400+0200 JIRA-Bootstrap INFO [c.a.jira.upgrade.PluginUpgradeListener] [plugin-upgrade-listener] Created
2020-10-21 10:21:50,400+0200 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] [jira-cache-reseter] Created and registered for events
2020-10-21 10:21:50,400+0200 JIRA-Bootstrap INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] Created, registered for events and schedulled stats job
2020-10-21 10:21:50,447+0200 JIRA-Bootstrap INFO [c.a.jira.i18n.CachingI18nFactory] [i18n-caching-factory] Registering for events
2020-10-21 10:21:50,479+0200 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] [jira-cache-reseter] Initialized.
2020-10-21 10:21:50,479+0200 JIRA-Bootstrap INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] Initialized.
2020-10-21 10:21:50,589+0200 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseLauncher] Database transactions enabled: true
2020-10-21 10:21:50,589+0200 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseLauncher] Using JIRA's default for database transaction isolation level: 2
2020-10-21 10:21:50,619+0200 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

Database configuration OK

___ Database Configuration ________________

Loading entityengine.xml from : file:/C:/Program%20Files/Atlassian/Jira/atlassian-jira/WEB-INF/classes/entityengine.xml
Entity model field type name : postgres72
Entity model schema name : public
Database Version : PostgreSQL - 11.9
Database Driver : PostgreSQL JDBC Driver - 42.2.6
Database URL : jdbc:postgresql://localhost:5432/jiradb
Database JDBC config : postgres72 jdbc:postgresql://localhost:5432/jiradb

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