I've been using Jira since February, but haven't needed to add anyone new until now. I've added the new person to my account and also to the project. However, when I validate the CSV file before doing a bulk upload I get an error saying issues can't be created because [User 'her name' does not exist]. If I go into an existing issue, I'm able to select her name from the Assignee dropdown list.
I've checked every permission scheme, etc. but can't figure out why her issues are creating this error.
I just received a response from Gino at Atlassian Support. Here's what he said:
I wish I'd known this before I spent several hours trying to figure out what was wrong. Hoping this saves someone else some time and frustration.
We're a consulting company that works with nonprofits and are using Scrum with our grant writing team. The projects all break down into very similar parts, so we have "standard" stories (issues in Jira language) for each project. Each story gets scored by the team using agile poker based on the complexity of the specific project, but each project works through the same basic process to completion.
In 2020, we worked 180+ projects with more than 4,000 stories/issues. Excel allows us to (1) efficiently create the correct stories/issues for each project through a semi-automated process, and (2) serves as our master project calendar. Approximately every 2 weeks, prior to the start of a sprint, we create a batch of stories/issues which are then uploaded in bulk to Jira so they can be pulled into the next one or two sprints.
Okay, but I still don't see why you don't just create the issue in Jira instead of adding it to a spreadsheet. You can export/download the list of issues from Jira if you want/need to look at them in a spreadsheet for some reason.
You are still typing in all of the data, whether it is is an spreadsheet or a Jira issue.
Regardless of the soapboxing on my part :-) why will the option I suggested not work?
Just upload all of the issues from Excel to Jira to create the issues, then do a Bulk change to update the Assignee.
It's impossible for me to explain why this would be a horribly inefficient process for us in this venue.
I'd really love some help resolving my original problem. I've been using this process for 10 months with no problem, but now I'm getting the error with a new member of our team. I've checked everything--to me, it looks like she's set up with all of the same permissions as everyone else on the team. I've looked through every single setting and can't figure out why this is happening. I've spent HOURS trying to figure out what's wrong. Unless I can get some help, any additional time I invest will be in finding something to replace Jira.
Yes, just one user--the most recently added person. She is in the project role of developer and that role has assignable user permission.
If I select an issue in the project, go to permission helper and enter her name to see if she is an assignable user, Jira says she is. I'm stumped.
I've opened a ticket with Atlassian for this.
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