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Unable to upload screenshots to test cases in jira

sumaiya.k
sumaiya.k Oct 29, 2023

I am trying to upload screenshots in test steps and it fails everytime i try to upload

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Rachit Singhal
Rachit Singhal
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Oct 29, 2023

Hi @sumaiya.k ,

 

I think it maybe due to "Create Attachments" permission if you are using Test Case as an issue type in Jira. Please check for it and in case you are using any plugin like Xray, QMetry, please let me know the name of the plugin. 

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sumaiya.k
sumaiya.k Oct 29, 2023 • edited

I don't use any plugins, but i use zephyr to write test cases

 

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Rachit Singhal
Rachit Singhal
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Oct 30, 2023

Then you seems to be using "Test Case" as issue type of Jira. Please check if you are having "Create attachments" permission and your attachment is within the size limit defined in your instance. I hope this helps. If you still need any further help, please provide screenshot 

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sumaiya.k
sumaiya.k Nov 01, 2023 • edited

Have requested access for the same.

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Rachit Singhal
Rachit Singhal
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Nov 03, 2023

Thanks, if it fixed your issue, you can please accept answers. So that it will start appearing as solved. 

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sumaiya.k
sumaiya.k Nov 15, 2023 • edited

The issue is not yet resolved

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