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Unable to parse incoming In-Reply-To header

collinsIts
collinsIts September 13, 2019

Getting a lot of the following errors on jira 8.3.3:

2019-09-13 11:17:14,229 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962000@Atlassian.JIRA>
2019-09-13 11:17:14,230 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962455@###>
2019-09-13 11:17:15,384 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962000@Atlassian.JIRA>
2019-09-13 11:17:15,384 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962455@###>
2019-09-13 11:17:29,962 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:17:29,963 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>
2019-09-13 11:17:36,260 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:17:36,260 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>
2019-09-13 11:17:37,332 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:17:37,333 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>
2019-09-13 11:18:36,991 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13046.1564673545000@Atlassian.JIRA>
2019-09-13 11:18:36,992 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13046.1564673545385@###>
2019-09-13 11:18:37,448 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13406.1566972948000@Atlassian.JIRA>
2019-09-13 11:18:37,448 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13406.1566972948513@###>
2019-09-13 11:18:38,110 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13408.1566973342000@Atlassian.JIRA>
2019-09-13 11:18:38,110 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13408.1566973342719@###>
2019-09-13 11:20:01,275 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10462.1548156570000@Atlassian.JIRA>
2019-09-13 11:20:01,275 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10462.1548156570300@###>
2019-09-13 11:20:02,022 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10475.1548343785000@Atlassian.JIRA>
2019-09-13 11:20:02,023 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10475.1548343785269@###>
2019-09-13 11:20:02,411 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10506.1548842240000@Atlassian.JIRA>
2019-09-13 11:20:02,411 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10506.1548842240725@###>
2019-09-13 11:20:06,352 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10574.1550563646000@Atlassian.JIRA>
2019-09-13 11:20:06,353 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10574.1550563646012@###>
2019-09-13 11:20:06,886 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10574.1550563646000@Atlassian.JIRA>
2019-09-13 11:20:06,886 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10574.1550563646012@###>
2019-09-13 11:21:08,568 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962000@Atlassian.JIRA>
2019-09-13 11:21:08,568 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962455@###>
2019-09-13 11:21:09,687 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962000@Atlassian.JIRA>
2019-09-13 11:21:09,687 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962455@###>
2019-09-13 11:21:23,597 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:21:23,597 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>
2019-09-13 11:21:29,605 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:21:29,605 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>
2019-09-13 11:21:30,643 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:21:30,643 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>

 

What might be causing it? 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 13, 2019

The incoming email has one or more characters in it that your Jira can't handle.

One cause is often using MySQL for the database, without setting it up to understand "advanced" emojis (about 80% of the times I've run into this, it's the "happy poop" emoji in the body of the mail or text)

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collinsIts
collinsIts September 17, 2019

Hi Nic,

Thanks for the tip. We are currently using PostgreSQL for the db but probably same issue. I have disabled 4-byte unicode characters (emoticons) from incoming emails.

I will keep you updated if the issue persists.

Regards,
Jurgen

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collinsIts
collinsIts September 17, 2019

Nope, still receiving them.

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Priya Ayyadevara
Priya Ayyadevara December 13, 2019

Hi 

 

Any update on this ? We have similar issue but I believe this started after we have migrated our Jira application from on server to another and we are on Plsql too.

 

Thanks

Priya

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Felix Müller
Felix Müller December 30, 2019

We have the same issue with Jira 7.13.11 and psql 

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Michael Trostle
Michael Trostle January 23, 2020

I started experiencing this after moving my application from one server to another.  I'm not sure what to do to fix this.  

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