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Unable to parse incoming In-Reply-To header

Getting a lot of the following errors on jira 8.3.3:

2019-09-13 11:17:14,229 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962000@Atlassian.JIRA>
2019-09-13 11:17:14,230 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962455@###>
2019-09-13 11:17:15,384 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962000@Atlassian.JIRA>
2019-09-13 11:17:15,384 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962455@###>
2019-09-13 11:17:29,962 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:17:29,963 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>
2019-09-13 11:17:36,260 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:17:36,260 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>
2019-09-13 11:17:37,332 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:17:37,333 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>
2019-09-13 11:18:36,991 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13046.1564673545000@Atlassian.JIRA>
2019-09-13 11:18:36,992 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13046.1564673545385@###>
2019-09-13 11:18:37,448 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13406.1566972948000@Atlassian.JIRA>
2019-09-13 11:18:37,448 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13406.1566972948513@###>
2019-09-13 11:18:38,110 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13408.1566973342000@Atlassian.JIRA>
2019-09-13 11:18:38,110 Caesium-1-3 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.13408.1566973342719@###>
2019-09-13 11:20:01,275 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10462.1548156570000@Atlassian.JIRA>
2019-09-13 11:20:01,275 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10462.1548156570300@###>
2019-09-13 11:20:02,022 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10475.1548343785000@Atlassian.JIRA>
2019-09-13 11:20:02,023 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10475.1548343785269@###>
2019-09-13 11:20:02,411 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10506.1548842240000@Atlassian.JIRA>
2019-09-13 11:20:02,411 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10506.1548842240725@###>
2019-09-13 11:20:06,352 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10574.1550563646000@Atlassian.JIRA>
2019-09-13 11:20:06,353 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10574.1550563646012@###>
2019-09-13 11:20:06,886 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10574.1550563646000@Atlassian.JIRA>
2019-09-13 11:20:06,886 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.10574.1550563646012@###>
2019-09-13 11:21:08,568 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962000@Atlassian.JIRA>
2019-09-13 11:21:08,568 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962455@###>
2019-09-13 11:21:09,687 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962000@Atlassian.JIRA>
2019-09-13 11:21:09,687 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11612.1561963962455@###>
2019-09-13 11:21:23,597 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:21:23,597 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>
2019-09-13 11:21:29,605 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:21:29,605 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>
2019-09-13 11:21:30,643 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750000@Atlassian.JIRA>
2019-09-13 11:21:30,643 Caesium-1-1 ERROR admin Ritiro Carcasse [c.a.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.11790.1562743750666@###>

 

What might be causing it? 

1 answer

0 votes

The incoming email has one or more characters in it that your Jira can't handle.

One cause is often using MySQL for the database, without setting it up to understand "advanced" emojis (about 80% of the times I've run into this, it's the "happy poop" emoji in the body of the mail or text)

Hi Nic,

Thanks for the tip. We are currently using PostgreSQL for the db but probably same issue. I have disabled 4-byte unicode characters (emoticons) from incoming emails.

I will keep you updated if the issue persists.

Regards,
Jurgen

Nope, still receiving them.

Hi 

 

Any update on this ? We have similar issue but I believe this started after we have migrated our Jira application from on server to another and we are on Plsql too.

 

Thanks

Priya

We have the same issue with Jira 7.13.11 and psql 

Like Kai Becker likes this

I started experiencing this after moving my application from one server to another.  I'm not sure what to do to fix this.  

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