I want to reset Jira-System-Administrator password or create a new Jira-System-Administrator account. I tried the below steps to login recovery_admin as user name and Jira123 as password in Jira, but login failed with "username and password are not correct". The below approach works fine when Jira installed alone.
Login is failing when Jira is connected with Crowd and Confluence. My Jira version is Jira v8.0.2
1. Stop Jira with stop-jira.sh
2. Edit JVM_SUPPORT_RECOMMENDED_ARGS="-Datlassian.recovery.password=Jira123"
3. Start Jira with start-jira.sh
Can you please help me?
I think you will need to temporarily disconnect with Crowd to reset the password in Jira. It should be enough to change only the file JIRA/atlassian-jira/WEB-INF/classes/seraph-config.xml.
The full description of the settings can be found at Integrating Crowd with Atlassian Jira
In your case, it will be another Use Case.
Here the solution is when using Atlassian Crowd app (for Server User Management), Jira and Confluence on the server version.
In your case, please use the instructions on Migrating from Jira Cloud to Server applications
After the migration
5. Change the admin password
- Log in to your new Jira application, using the following credentials:
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