Unable to log work in jira

Jyoti Manandhar January 5, 2023

There is a field called "Log Work" for my project but it is not showing up and I am not able to log my effort hours.

4 answers

1 vote
Olga Videc
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 5, 2023

Hello @Jyoti Manandhar 

Open issue, choose tree dots on the right and there you will see log work.

Also on the bottom more filed you will see filed time tracking you can open it and time logging screen will open.

Also you need to have permissions to log work.

BR, Olga

Log work.PNG

Jyoti Manandhar January 9, 2023

Hi @Olga Videc .

Thank you for your response.

Please check the screenshot attached herewith. I don't see log work in my ticket.log_work_notvisible.png

Olga Videc
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 9, 2023

Hello @Jyoti Manandhar 

Looks like you don't have the permission to "log work" are you project admin? If you are please go to Project settings -> Permission scheme -> Log work check if you user is in the group or the role that has "Log work " permissions. You can also use permission helper.

If you cant see Project settings you are not an admin you need to contact the person responsible.

BR, Olga

Jyoti Manandhar January 9, 2023

Thank you @Olga Videc .

I tried updating the permission but "log work" is still not showing.

permissions.png

Olga Videc
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 9, 2023

Note limit the use of "any logged-in user" and use roles and groups instead. Go to people and add yourself to the developer role.  Also, check with the permission helper on the permission scheme if everything checks out.

Okay if the permissions are correct let's move to the next possible thing.

Check filed configuration on your project settings - field - filed configuration check if the "log work" field is there and it's not hidden.

Have you edited your workflow? Can you edit your issue when in the backlog status? Please check your workflow. open the workflow - edit- choose status (backlog) not the transition the status and edit check if there is a property like "Jira. issue.disabled"

Do you use the tempo time sheet app?

BR, Olga

0 votes
Aleksandar Dimitrov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 1, 2024

What to try get rid what ever try and see if we t we F to e

0 votes
Jyoti Manandhar January 11, 2023

Hi @Olga Videc , apparently, the time tracking provider was set to Quantify:auto pilot mode so I was unable to view the option to log effort. 

The issue is now fixed. 

worklog_jira.png

The issue is now fixed.

0 votes
Jyoti Manandhar January 5, 2023

jira_log_work.png

Here's the screenshot for the same

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events