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Unable to deactivate users despite being an admin

I have am working on a project for which I need to add a collaborator temporarily.  However when I try to invite the user I get the message "You've reached the maximum number of users for one of your products". 

So I need to deactivate old users which are no longer active on Jira, however when I try to get to user management I am locked out with the message "You need permission, request access from your administrator".

What am I missing?  I am able to log into the "Trusted users" admin portal and invite new users, is there a spot I can have my permission changed so that I can access the user-management section of the site?

Any help would be greatly appreciated.

2 answers

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2 votes
Answer accepted
Jack Community Leader Feb 11, 2021

you must be a site/system admin not just a Project admin. Please reach out to that individual about taking care of the users or giving you the necessary admin permissions.

@Jack This ended up being the issue!  Thanks so much for helping track it down!

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0 votes
John Funk Community Leader Feb 11, 2021

Hi Clay - Welcome to the Atlassian Community!

It sounds like you might be on the Free plan.

It only allows you to have 10 Jira users or 3 Jira Service Management users or 10 Confluence users. It might be one of those that is tripping you up. 

@John Funk Thanks for the reply!  Will deactivating non-active Jira users allow us to add new users?

John Funk Community Leader Feb 11, 2021

Yes 🙂

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