Unable to add a team member, getting error

[sandeep_edara]

Unable to add [EMAIL ID]

We couldn't send your invitation. try inviting that user again.

Every time getting this error.

Failed to load resource: the server responded with a status of 400 ()

https://admin.atlassian.com/gateway/api/adminhub/um/site/b7772969-424f-4fa5-b380-a564361ea696/users/invite

https://api.atlassian.com/flags/api/v1/frontend/featureFlagValues

Feature flag service returned 400, "Incomplete KeyIdentifier=[KeyIdentifier{type=analyticsAnonymousId, value=}]". This request will not be retried until the user data has been changed.

[Shannon S]

Hi Sandeep,

Welcome to Atlassian Community. It's nice to have you join us!

For the error you are receiving, this can generally be seen when you don't have enough licenses or if there's something wrong with the default product access. You can double-check that following the instructions here:

• Update product access setting > Give new users product access 

Make sure that whatever products you want new users to have access to by default is set up there. Deselect anything you don't need your users to have access to by default. 

This may not be the issue for you, but I recommend checking it. The particular 400 error you are also seeing isn't something I've seen before, and so we may need to get a look at your site logs.

Can you first check your product access? You can share a screenshot if you're not sure. If you continue to have issues, please let me know. I'd also like to know if this is a recent problem, or something that has always happened for as long as you've had the Cloud site.

Thanks, Sandeep!

Take care,

Shannon

[sandeep_edara]

Hi Shannon,

Currently, I have 8 users in the account. When I try to add one more team member into the JIRA via MANAGE USERS, I am getting the above error mentioned in the attachment.

Thank you

[Shannon S]

Hi Sandeep,

Thank you for sharing the screenshots. I noticed you have some private information left on the image, so you might want to edit it out, or you can remove the image entirely now that I've seen it.

Just to test, if you try to add the user as a Basic user instead of Trusted, does it work?

Shannon

[sandeep_edara]

Hi Shannon,

I am getting the same issue.

[Angélica Luz]

Hello @sandeep_edara,

Allow me to step in while Shannon is out of office.

Checking the logs of your site, I found the following one that might be the cause of the issue:

Failed to retrieve default product groups: Application role found without default groups: Jira Software

Please, go to User management > Product access and check if Jira Software has a default group. If not, please add jira-software-users as the default one.

After that, try to invite the user again.

Regards,
Angélica

[sandeep_edara]

Hi Angelica!

As per your instructions, I have verified the jira-software-users is a default group.

Please check the screenshot attached.

Thank you

[Angélica Luz]

Thank you for the screenshot, @sandeep_edara.

It seems that for Confluence there are no default groups because by default it's the "confluence-users".

Please, go to Product access and confirm if there is a default group for Confluence.

[sandeep_edara]

@Angélica Luz Hi,

I have tried as per your instruction. 

One thing I have noticed is the "confluence-users" group is not present in ADD GROUP options under CONFLUENCE and now when I try to enable the "New users have access to this product" getting some error "Could not set the default state of this product".

[Angélica Luz]

Thank you for the screenshot.

The group confluence-users were created as we can see in the previous screenshot.

Please, try to add the group to Confluence by clicking on "Add group".

After that, remove the jira-software-users, site-admins, and the other group by clicking on ... > Remove group.

Refresh the page to check the updates and try to make confluence-users as the default group for Confluence.

Then, try to invite the user again.

[John Funk]

Hi Sandeep - Welcome to the Atlassian Community!

I will get an Atlassian to take a look for you.  :-)

[Michael diLorenzo]

Annnd....that's it?  Why have issues in this forum that don't have resolutions?  Is the purpose of the forum to provide solutions, or connect users with Atlassian support?