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Unable to access JIRA Timeline

Joanna_Tang
Joanna_Tang Nov 09, 2023

I am unable to open my project's JIRA Timeline. The text displays ERROR: 41JSUE.

Other people in the project are not having any issues.

Everything else in the JIRA is working fine.

The issue was sudden, and see the screenshot below.

Screenshot 2023-11-10 104258.png

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 13, 2023

Hi @Joanna_Tang 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-935715

Since you're account is not a site-admin, I've also included one of your site-admins who can grant data access should our support team need this in order to reproduce the behavior.

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Joanna_Tang
Joanna_Tang Nov 13, 2023

Thanks Andy- Just confirming that only the site-admin can approve access

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 13, 2023

That is correct.  It might not be needed in order to troubleshoot the problem, but in some cases it is helpful to have from a support perspective.

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Valerie Knapp
Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Nov 10, 2023

Hi @Joanna_Tang , welcome to the Atlassian Community and thanks for your question.

Is this issue still persisting?

I will add Atlassian to this ticket to ask them to investigate as we cannot do much to help without access to your site.

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Joanna_Tang
Joanna_Tang Nov 12, 2023

Hi Valerie.

I just checked this morning, and yes it is still happening.

Thanks,

Joanna

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