UNABLE TO ENTER JIRA WEB PLATFORM

Fernando Sattler May 17, 2021

Hi everyone,

I'm trying to go into my JIRA web platform and I'm getting the following. I don't know what could be wrong...

 

Technical details

Log's referral number: 0ec6f6d9-e683-4470-a9fe-76ef896406cb

Cause

Referer URL: Unknown

com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: Unable to establish a connection with the database. (Connection to localhost:5432 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.)
com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: Unable to establish a connection with the database. (Connection to localhost:5432 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.)
	at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:341) [classes/:?]
	at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:333) [classes/:?]
	at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.findByPrimaryKey(WrappingOfBizDelegator.java:197) [classes/:?]
	at com.atlassian.jira.security.auth.rememberme.JiraRememberMeTokenDao.findById(JiraRememberMeTokenDao.java:57) [classes/:?]
	at com.atlassian.seraph.service.rememberme.DefaultRememberMeService.getRememberMeCookieAuthenticatedUsername(DefaultRememberMeService.java:49) [atlassian-seraph-3.0.3.jar:?]
	at com.atlassian.seraph.auth.DefaultAuthenticator.getUserFromCookie(DefaultAuthenticator.java:430) [atlassian-seraph-3.0.3.jar:?]
	at com.atlassian.seraph.auth.DefaultAuthenticator.getUser(DefaultAuthenticator.java:330) [atlassian-seraph-3.0.3.jar:?]
	at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:139) [atlassian-seraph-3.0.3.jar:?]
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:103) [atlassian-trusted-apps-core-4.1.0.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148) [atlassian-seraph-3.0.3.jar:?]
	at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:77) [classes/:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.9.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) [atlassian-profiling-1.9.jar:?]
	at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.web.filters.johnson.JiraJohnson503Filter.doFilter(JiraJohnson503Filter.java:79) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.web.filters.johnson.JiraJohnsonFilter.doFilter(JiraJohnsonFilter.java:72) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) [urlrewritefilter-4.0.3.jar:4.0.3]
	at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) [urlrewritefilter-4.0.3.jar:4.0.3]
	at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) [urlrewritefilter-4.0.3.jar:4.0.3]
	at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) [urlrewritefilter-4.0.3.jar:4.0.3]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) [classes/:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.9.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:42) [?:?]
	at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) [?:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.9.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31) [atlassian-core-5.0.9.jar:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.9.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39) [atlassian-core-5.0.9.jar:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.9.jar:?]
	at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:41) [classes/:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.9.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:36) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) [classes/:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.9.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
	at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:57) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115) [atlassian-gzipfilter-3.0.0.jar:?]
	at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92) [atlassian-gzipfilter-3.0.0.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198) [catalina.jar:8.5.29]
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) [catalina.jar:8.5.29]
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:496) [catalina.jar:8.5.29]
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) [catalina.jar:8.5.29]
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81) [catalina.jar:8.5.29]
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) [catalina.jar:8.5.29]
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:650) [catalina.jar:8.5.29]
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342) [catalina.jar:8.5.29]
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:803) [tomcat-coyote.jar:8.5.29]
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) [tomcat-coyote.jar:8.5.29]
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:790) [tomcat-coyote.jar:8.5.29]
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1459) [tomcat-coyote.jar:8.5.29]
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.29]
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_181]
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_181]
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.29]
	at java.lang.Thread.run(Thread.java:748) [?:1.8.0_181]
Caused by: org.ofbiz.core.entity.GenericDataSourceException: Unable to establish a connection with the database. (Connection to localhost:5432 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.)
	at org.ofbiz.core.entity.jdbc.SQLProcessor.getConnection(SQLProcessor.java:343) [entityengine-1.3.10.jar:?]
	at org.ofbiz.core.entity.GenericDAO.select(GenericDAO.java:591) [entityengine-1.3.10.jar:?]
	at org.ofbiz.core.entity.GenericHelperDAO.findByPrimaryKey(GenericHelperDAO.java:105) [entityengine-1.3.10.jar:?]
	at org.ofbiz.core.entity.GenericDelegator.findByPrimaryKey(GenericDelegator.java:617) [entityengine-1.3.10.jar:?]
	at org.ofbiz.core.entity.GenericDelegator.findByPrimaryKey(GenericDelegator.java:655) [entityengine-1.3.10.jar:?]
	at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:339) [classes/:?]
	... 119 more
Caused by: org.postgresql.util.PSQLException: Connection to localhost:5432 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.
	at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:262) [postgresql-9.4.1212.jar:9.4.1212]
	at org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:52) [postgresql-9.4.1212.jar:9.4.1212]
	at org.postgresql.jdbc.PgConnection.<init>(PgConnection.java:216) [postgresql-9.4.1212.jar:9.4.1212]
	at org.postgresql.Driver.makeConnection(Driver.java:404) [postgresql-9.4.1212.jar:9.4.1212]
	at org.postgresql.Driver.connect(Driver.java:272) [postgresql-9.4.1212.jar:9.4.1212]
	at java.sql.DriverManager.getConnection(DriverManager.java:664) [?:1.8.0_181]
	at java.sql.DriverManager.getConnection(DriverManager.java:247) [?:1.8.0_181]
	at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:87) [entityengine-1.3.10.jar:?]
	at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:173) [entityengine-1.3.10.jar:?]
	at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:114) [entityengine-1.3.10.jar:?]
	at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59) [entityengine-1.3.10.jar:?]
	at org.ofbiz.core.entity.jdbc.SQLProcessor.getConnection(SQLProcessor.java:340) [entityengine-1.3.10.jar:?]
	... 124 more
Caused by: java.net.ConnectException: Connection refused (Connection refused)
	at java.net.PlainSocketImpl.socketConnect(Native Method) [?:1.8.0_181]
	at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350) [?:1.8.0_181]
	at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206) [?:1.8.0_181]
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188) [?:1.8.0_181]
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392) [?:1.8.0_181]
	at java.net.Socket.connect(Socket.java:589) [?:1.8.0_181]
	at org.postgresql.core.PGStream.<init>(PGStream.java:61) [postgresql-9.4.1212.jar:9.4.1212]
	at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:144) [postgresql-9.4.1212.jar:9.4.1212]
	... 135 more

1 answer

1 vote
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2021

Your Jira server is connected to a database that is not responding to it any more.  Possibly a network error (unlikely given it says "localhost"), but most likely simply that the database service is not running any more.

You will need to restart the database service (or restore the network connection) and restart your Jira service.

I'd also want to investigate why your database was shut down so you can prevent that happening again.

Fernando Sattler May 17, 2021

Hello Nic,

Thanks for your response.

I can't restart the DB since I cannot log into the JIRA HTTP site. As soon as I paste the URL the error emerges. No chance for me to modify anything...

Any idea on how can I do it?

Thank you!

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2021

You don't usually restart database services (or Jira systems) from a web service, and even if Jira would serve you pages, they wouldn't have anything to do with restarting the database.

Unless your server has an admin UI (which won't be anything to do with the Jira service), you will need to log into the server on a command line and restart the database service.

You need to talk to the admins of the server to get all of this stuff restarted.

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