I'm having a problem where JIRA Server will have a broken UI (the sidebar won't load). I used the Google Chrome F12 tools and it displays that the resources and primary requests fail with 403 Forbidden, and the content body read XSRF check failed. I even disabled XSRF in the JIRA configuration and the problem persists.
One of the pages where the problem exists: https://hub.ultz.co.uk/jira/projects/SS/
It's running behind an Apache Reverse Proxy behind CloudFlare.
Did you recently upgrade this instance? Or is this a new installation? If this is an upgrade, could you let us know what version you upgraded from?
Even if this is not an upgrade, there are possible problems that can happen when setting up SSL and/or a proxy with Jira if you are not using the correct settings in Jira. Since you're seeing a XSRF, that tends to happen when the traffic to the Jira Site is being redirected without the knowledge of Jira's internal tomcat instance.
Could you share with us the settings in your $JIRAINSTALL/conf/server.xml ?
Specifically I am interested to see what settings you have for the connector that is being used for the proxy traffic to reach the Jira web server. Curious to see if you followed the guide in Integrating JIRA with Apache using SSL.
I have the same issue after i upgrade the Jira 7.x to 8.0.2. I am using Apache reverse proxy. I had to set:
After that everything is working fine. My proxy configuration:
Require all granted
ProxyPass /jenkins http://localhost:8080/jenkins
ProxyPassReverse /jenkins http://localhost:8080/jenkins
ProxyPass /jira http://localhost:8087/jira
ProxyPassReverse /jira http://localhost:8087/jira
Hope it helps.
Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events