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Triggers in workflow

Hi, 

My organization has several DEV teams, and only part of them are using bitbucket. 

If I will create a trigger in the workflow (from pull request --> merge for example) the teams that don't use bitbucket will be able to move items from pull request status to merged manually? or I need to create two different transitions?  

2 answers

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Answer accepted
Craig Nodwell Community Leader May 22, 2022

Hi @Roi Shamir welcome to the community.
The manual trigger will still be available, you don't need two transitions.

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Hi @Roi Shamir ,

welocome to the Atlassian community!

Here a complete guide for workflow triggers https://support.atlassian.com/jira-cloud-administration/docs/configure-workflow-triggers/

User mapping from the development tools to Jira

The following process describes how a development tool user is mapped to a Jira user for workflow triggers. It applies to all events, however each development tool uses a different email address and username for the mapping (see the bullet point following the process description below).

  • Process: The user initiating the event in the development tool is mapped to a Jira user by matching the email address, then the username, i.e.

    • Single Jira user with a matching email address — Transition the issue as the Jira user.

    • No Jira users with a matching email address — Transition the issue as an anonymous user.

    • Multiple users with a matching email address in Jira — Try to find a matching username in that group of users. If there is a Jira user with a matching username, transition the issue as the Jira user. If there is no matching username, transition the issue as an anonymous user.

Hope this helps,

Fabio

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