Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Transitions in JIRA by mail

Hello everyone,
Is there natively in JIRA the possibility of making status transitions in issues by mail without the need for the user to log into the application?


2 answers

1 accepted

1 vote
Answer accepted
John Funk Community Leader Feb 02, 2021

Hi Pedro,

The work around I have done is using a series of Automation For Jira rules.

One rule will send an email to the Approvers which includes an Approve and Decline button in the email. The user clicks on the Approve button which opens a response in email with a comment something like I approve this request.

Then the user just has to click send. So the user gets the email, opens it, clicks on Approve (or Decline) which opens a response and the user just clicks Send. 

Then I have another Automation rule that fires when a new comment is added to an issue. If the comment has the key words like I approve, then it fires a Transition Issue action. 

It's clunky, but it works.

Having said all of that, I think that the JSM folks are working an open feature request for Cloud to be able to Approve (i.e. Transition) and issue by email. You can follow along here:

Tessa Tuteleers Community Leader Feb 03, 2021

On Server, approvals can be given out of email already without workarounds. 
However, that only works for JSM approvals, not any other transition. 

Nice workaround though! Wil keep in mind! 
Do you have any safety measures in place that "normal" comments don't trigger  those transitions? (userbased,..)

e.g. "Can you ask xx to approve this asap" -> triggers approval transition

Like John Funk likes this
John Funk Community Leader Feb 04, 2021

I actually check for the full text - I approve this request

and just the word approve.  :-)

0 votes
Tessa Tuteleers Community Leader Feb 02, 2021

Hi @Pedro J_ Acosta , 

a very similar question has been asked on the community a while ago, perhaps you can find your answer in the responses there
If not, please let me know and we can look into it! 

Have a great day, 
- Tessa

Hello Tessa,

Thank you very much for responding so quickly, i saw this question a long time ago but being so old I wanted to know if there was any other option that was not using the JEMH plugin.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,104 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you