The work around I have done is using a series of Automation For Jira rules.
One rule will send an email to the Approvers which includes an Approve and Decline button in the email. The user clicks on the Approve button which opens a response in email with a comment something like I approve this request.
Then the user just has to click send. So the user gets the email, opens it, clicks on Approve (or Decline) which opens a response and the user just clicks Send.
Then I have another Automation rule that fires when a new comment is added to an issue. If the comment has the key words like I approve, then it fires a Transition Issue action.
It's clunky, but it works.
Having said all of that, I think that the JSM folks are working an open feature request for Cloud to be able to Approve (i.e. Transition) and issue by email. You can follow along here:
On Server, approvals can be given out of email already without workarounds.
However, that only works for JSM approvals, not any other transition.
Nice workaround though! Wil keep in mind!
Do you have any safety measures in place that "normal" comments don't trigger those transitions? (userbased,..)
e.g. "Can you ask xx to approve this asap" -> triggers approval transition
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