I have two projects 'Support' and 'Development'.
All jobs received are initially 'Support' jobs and then assessed if they require development.
I am trying to change the 'Support' job workflow status to 'In Development' and send an email to the customer, when a linked issue is created for the 'Development' project.
I have had a look into the Automation rules however I'm unsure if this is possible.
Any suggestions are appreciated.
Thanks.
Hello,
You would need an add-on for it.
For example, you could use the Power Scripts add-on:
You could write a post function for the In Development tranistion, which would create a ticket in the required project and create a link.
You can find an example of a code, which creates an issue here:
https://confluence.cprime.io/display/SIL/createIssue
You can find an example on how to create a link here:
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