Transition job in project A workflow, when linked issue created in project B

Question

I have two projects 'Support' and 'Development'.

All jobs received are initially 'Support' jobs and then assessed if they require development.

I am trying to change the 'Support' job workflow status to 'In Development' and send an email to the customer, when a linked issue is created for the 'Development' project.

I have had a look into the Automation rules however I'm unsure if this is possible.

Any suggestions are appreciated.

Thanks.

Alexey Matveev · Answer

Hello,

You would need an add-on for it.

For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could write a post function for the In Development tranistion, which would create a ticket in the required project and create a link.

You can find an example of a code, which creates an issue here:

https://confluence.cprime.io/display/SIL/createIssue

You can find an example on how to create a link here:

https://confluence.cprime.io/display/SIL/linkIssue