Transition issue upon issue update with JMWE/Scriptrunner

Question

One of the users in our Jira instance requested an automation process, where an issue auto-transitions from the status Done to the status With Team if a user in the "Customer" role posts a comment on the ticket that's listed as Done.

I know this would be easily doable through Code Barrel's Automation for Jira add-on, but given that our Data Center instance doesn't have this, I was wondering if this was possible with either JMWE or Scriptrunner?

PD Sheehan · Accepted Answer

Yes that's possible with scriptrunner.
But dealing with workflows and transition is one of the slighly more involved/complex scripts.

You'll want to use a custom scripted listener with the Issue Commented event

It will look something like this:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.workflow.TransitionOptions
import com.atlassian.jira.issue.IssueInputParametersImpl
import com.atlassian.jira.security.roles.ProjectRoleManager

def issueService = ComponentAccessor.issueService
def projectRoleManager = ComponentAccessor.getComponent(ProjectRoleManager)

def currentUser = ComponentAccessor.jiraAuthenticationContext.loggedInUser
def custRole = projectRoleManager.getProjectRole('Customer')

Issue issue = event.issue

if(projectRoleManager.isUserInProjectRole(currentUser, custRole, issue.projectObject)){
   def transitionOptions = new TransitionOptions.Builder()
   transitionOptions.skipConditions() //remove this if you want the conditions to be evaluated against the current user
   transitionOptions.skipValidators() //remove this if you want your validators to fire and possibly prevent the completion

def inputParams = new IssueInputParametersImpl()

/* use inputParams to set any values that must be set during the transition if you don't have other defaults in the workflow 
     inputParams.addCustomFieldValue('customfield_123456', 'string value')
   */
   def actionId = 123 //this is the id of the transition you want to execute
   def transitionValidationResult = issueService.validateTransition(currentUser, issue.id, actionId, inputParams, transitionOptions.build())
   if (transitionValidationResult.isValid()) {
      def transitionResult = issueService.transition(currentUser, transitionValidationResult)
      if(transitionResult.isValid()){
         log.debug "The transition was succesful"
      } else {
         log.error "The transition failed: ${transitionResult.getErrorCollection()*.errorMessages}"
      }
   } else {
      log.error "The transition failed the validation: ${transitionValidationResult.getErrorCollection()*.errorMessages}"
   }
}

If you need to examine the content of the comment to decide whether or not to trigger the transition, you'll want to look into event.comment.body