Tracking Production Intake Requests

[Pam Macdonald]

We have 3 types of intake for our user base...Production Support tickets, enhancements requests and projects.  

What is the best practices for tracking these different types of requests in JIRA?

Appreciate the feedback.  

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

It's not really clear what your "projects" might be, but I would be looking to Jira Service Management first.  It's the right place for tracking Support Requests.  It can be a good place to track enhancements, but that depends on your teams and working practices, it's also good to take enhancements directly into a Development (Software) project.