Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,365,056
Community Members
 
Community Events
168
Community Groups

Tracking Production Intake Requests

Pam Macdonald
Pam Macdonald I'm New Here Aug 09, 2022

We have 3 types of intake for our user base...Production Support tickets, enhancements requests and projects.  

What is the best practices for tracking these different types of requests in JIRA?

 

Appreciate the feedback.  

Answer
Watch
Like Be the first to like this
94 views

1 answer

0 votes
Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Aug 09, 2022

Welcome to the Atlassian Community!

It's not really clear what your "projects" might be, but I would be looking to Jira Service Management first.  It's the right place for tracking Support Requests.  It can be a good place to track enhancements, but that depends on your teams and working practices, it's also good to take enhancements directly into a Development (Software) project.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Software
Jira Software
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events

See all events