We have 3 types of intake for our user base...Production Support tickets, enhancements requests and projects.
What is the best practices for tracking these different types of requests in JIRA?
Appreciate the feedback.
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It's not really clear what your "projects" might be, but I would be looking to Jira Service Management first. It's the right place for tracking Support Requests. It can be a good place to track enhancements, but that depends on your teams and working practices, it's also good to take enhancements directly into a Development (Software) project.