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Track bugs from team assignment to completion

I am trying to generate a way for us to track the time from when a bug is assigned to a team to when it is completed.


When *some* bugs are created there is no scrum team assigned because we do not know who will take responsibility. QA has a meeting where they delegate these bugs to the appropriate teams.


We are encountering an issue where some bugs get forgotten about and we want to be able to track the time a bug is assigned to a team to when it gets actioned on.


Additional information:

- We have one project with boards for each of our 7 teams

- Each team is categorized by a custom field "Scrum Team" and the teams are A, B, C, etc.

- We already track the time when a bug is created to when it is closed. However, some bugs take some time to be assigned.


3 answers

1 vote
Benjamin Community Leader Apr 29, 2021

Hi @jnijjar ,

Not out of the box. This is something you can do similarly in Jira Service Management as part of its SLA feature.


Here's a suggested add-on that may help you what you need:

I'll take a look at this and update the thread if it achieves the goal I am trying for. Thanks!

0 votes
Darryl Lee Community Leader Apr 29, 2021

Ah, does Time to SLA work with non-JSM projects too? Cool?

Another popular add-on for this is Time in Status.

Benjamin Community Leader Apr 29, 2021

@Darryl Lee - Yep. It works for non-JSM projects too. :)


Time in Status is another great suggestion. 

Hello @jnijjar 

You can also try Time in Status for Jira Cloud developed by my team. 

It generates 7 types of status reports including a Time in status and Assignee time reports.

Time in Status report shows how long an issue has been staying in each status.


Assignee time report shows how long each assignee has been assigned to the issue and how long it takes to solve each of them.


Hope you find it helpful.

Regards, Mariana

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