I am trying to generate a way for us to track the time from when a bug is assigned to a team to when it is completed.
When *some* bugs are created there is no scrum team assigned because we do not know who will take responsibility. QA has a meeting where they delegate these bugs to the appropriate teams.
We are encountering an issue where some bugs get forgotten about and we want to be able to track the time a bug is assigned to a team to when it gets actioned on.
- We have one project with boards for each of our 7 teams
- Each team is categorized by a custom field "Scrum Team" and the teams are A, B, C, etc.
- We already track the time when a bug is created to when it is closed. However, some bugs take some time to be assigned.
Hi @jnijjar ,
Not out of the box. This is something you can do similarly in Jira Service Management as part of its SLA feature.
Here's a suggested add-on that may help you what you need:
You can also try Time in Status for Jira Cloud developed by my team.
It generates 7 types of status reports including a Time in status and Assignee time reports.
Time in Status report shows how long an issue has been staying in each status.
Assignee time report shows how long each assignee has been assigned to the issue and how long it takes to solve each of them.
Hope you find it helpful.
Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...
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