Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

To use the team field, you need to be on Jira Software Premium

We have been using the 'team' for years, but now I am getting the below error when using a screen to make a transition.

"To use the team field, you need to be on Jira Software Premium"

JIra Team Field.PNG

I did make a recent change to the workflow but it had nothing to do with the 'team' field. The strange part is that the 'team' field can still be edited if you use the issue edit view instead of a screen. However, even if the field is populated it will display as empty. I know the field has content because if I use advanced search or a filter to search for content in the 'team' field the search will find results. But when you look at the story the field displays as empty.

I would appreciate any troubleshooting ideas.

1 answer

0 votes

I suspect you have (or possibly had) a custom field called "Team", that the Software Premium wants to use for its Team field.  The message you are getting is about the Software Premium field, but I think your custom field is still there.

I would go to the list of custom fields and check what you have called "team".  I'm expecting you'll see two fields, probably on "locked" - try renaming the other one to something slightly different like "Team." so you can see the difference!

I think you are on to something but unfortunately I can only see one field called "Team" when I checked my custom fields. I do think there is something odd happening to that field though.

Hmm.  I think the Team field is being co-opted by the Advanced Roadmaps in Premium.   I think to have it work properly, yoou might need to add another field for "team" and use that.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

750 views 12 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you