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To know the days for each Ticket it took for each status

To know the days for each Ticket it took for each status

 

5 answers

2 votes
Valeriia_SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 04, 2023

Hello @Emil Moses 

As an alternative , I guess you can try Time in Status  for Jira Cloud (developed by my SaaSJet team). With add-on you will know the days (even a hours) for each ticket for each status 

All your information about time that your team spent working on tickets in specific verticals during the year will be show up here.

GIF TIS.gif

This add-on  has a 30-day free trial version.
Please, let me know if you have any questions.

Hope it helps,
Valeriia

1 vote
Madhu_RVS_Support
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 03, 2023

Hi @Emil Moses  

If you are open for a mktplace app, you can try out our plugin,

Time in Status Reports 

The add-on provides the time in each status for the entire lifecycle of the issue, based on the date range, assignees and multiple other filters. The app can show the data in hours as well as in days.

You can also group your statuses to define your own resolution time.

The app is free upto 10 users

Disclaimer : I work for RVS, the vendor for this app

TIS.PNG

0 votes
Emre Toptancı _OBSS_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 09, 2023

Hello @Emil Moses 

If you are OK with using a marketplace app for this, our team at OBSS built Time in Status for this exact need. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status or each assignee

tisCloud_StatusDuration_LeadTime_with Estimates.png    tisCloud_AssigneeDuration.png

You can combine the time for multiple statuses to get metrics like Issue Age, Cycle Time, Lead Time, Resolution Time etc. 

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per Vertical or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

tisCloud_StatusDuration_LeadTime_Average_TimeGrouped.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects for Jira Cloud.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

Gadget_AverageStatusDurationByComponent.png  tisCloud_StatusDuration_LeadTime_Chart.png

https://marketplace.atlassian.com/apps/1211756/

EmreT

0 votes
Bloompeak Support
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 03, 2023

Hi @Emil Moses

You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app.

  • This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).
  • You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
  • Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
  • You can set different duration formats.
  • You can export reports in CSV file format and open them in MS Excel.
  • You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
  • You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a free solution, you can try the limited version Status Time Free.

Hope it helps.

0 votes
Frederik Vantroys
Rising Star
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May 03, 2023

There are some plugins in the marketplace that can perform such tasks (like https://marketplace.atlassian.com/apps/1219732/?tab=overview&hosting=cloud).

 

With some simple JQL queries I'm afraid it's not easy to do ... 

 

But google a bit ... it's a question that has been around for many years now :-)

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