Time Tracking issue

Jenna Moore March 15, 2024

As of 3/11, we are no longer able to track our time.  The time tracking option is not listed and yes it is a configured field within the configuration.  I am not sure what changed but I cannot seem to atimetracking1.pngtimetracking.pngdd it back,

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Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 15, 2024

Hi @Jenna Moore 

This looks like a Team-managed Project - is that correct?

Does clicking on the remaining time do anything? Or what @Trudy Claspill has mentioned?

---

If not, do you still have the appropriate permissions to log work on issues? To check access a Project Admin will need to:

  • Go to Project Settings (bottom-left corner) > Access
  • Select Manage Roles in the top-right
  • Select the role your user has, and ensure you have access to the permission Log work on any issue

Ste

Jenna Moore March 19, 2024

We have multiple boards, both team managed and company managed.  I do not have Log Work as an option on my cards in that drop down menu.

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Trudy Claspill
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 15, 2024

Hello @Jenna Moore 

When you say "the time tracking option is not listed", where are you looking?

To log work/time against an issue using the native time tracking feature you would use the Log Work option from the ... button in the upper right corner of the issue details view.

Screenshot 2024-03-15 at 1.27.17 PM.png

 

If you are not finding the option in that location then there are a few other things to check.

1. Do you have the "Work on issues" permission in that project?

2. Is Time Tracking turned on globally for your Jira instance?

Jenna Moore March 19, 2024

I do not have the option to Log Work in that drop down.  I am the creator and Administrator in this project.  We have been tracking time for about a year now and somehow our option disappeared last week.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2024

Hello @Jenna Moore 

Have you verified the two configuration items I mentioned?

Do you have the permission in each project for logging work? Being an Administrator of an individual project does not automatically give you that permission.

Have you checked with your Jira Administrators that the time tracking function is enabled in your Jira instance?

Jenna Moore March 19, 2024

I am not sure where to find Work on  Issues.

I have set "Time Tracking" as a configured context field.  It does not show on the card anymore.timetrack.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2024

Disabling/Enabling Time Tracking at the global level can be done only by a Jira Administrator. If you were logging time before then it is unlikely that they disabled it globally, but you should double check that with them. The page to look at would be:

https://yourBaseUrl/secure/admin/TimeTrackingAdmin.jspa

You appear to be looking at a Team Managed project in your last screen image. Is that correct? It will say Team Managed or Company Managed at the bottom of the panel on the left.

For a Team Managed project you need to look at Project Settings > Features and make sure that the Estimation feature is enabled.

You can find out if the root cause is a Permissions issue by using the Permissions Helper. This is available to Jira Administrators from the Settings > Permission Helper screen.

https://yourBaseUrl/secure/admin/PermissionHelperAdmin.jspa

There you can specify a user, and an issue ID in one of the affected projects, and then select the Work On Issue permission. Then click the Submit button. If there is a problem with the permissions for the user in the specified project, that information will be presented on the screen.

Otherwise to check the permissions in a Team Managed project you need to go to Project Settings > Access, then click the Manage Roles. Then click on the role you want to examine that is assigned to the affected user.

Screenshot 2024-03-19 at 10.19.55 AM.png

 

Look for the Log work on any issue permission and confirm it is enabled. Or assign the affected user to a role where the permission is enabled.

Screenshot 2024-03-19 at 10.26.02 AM.png

 

In a Company Managed project you would go to Project Settings > Permissions to view the Permission Scheme associated with the project. There you would look for the Work On Issue permission and ensure it is allocated to the roles/user groups to which the affected users belong.

Screenshot 2024-03-19 at 10.29.27 AM.png

Jenna Moore March 19, 2024

By going here: /secure/admin/TimeTrackingAdmin.jspa

I was able to change it from Teamboard time tracking to JIRA timetracking.  This fixed the issue and now the Time tracking is back on the cards.  Thank you!

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2024

Oh that is very good news!

I had not thought about a different time tracking tool having been selected.

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