The JIRA issue calendar has stopped displaying due date

[Lakshmi S]

Hi Team,

The JIRA issue calendar has stopped displaying due date. It appears that the due date field is being interpreted by JIRA as the created date. Two tickets have due date, but those displaying in created date. Is there any known bug on Jira issue calendars.

[Isadora_Nichetti · Accepted solution]

Hello, @Lakshmi S 

There is no known bug in Jira. Try to to this:

1. Verify that the due date field is set correctly on the issues: Check that the due date field is set to the correct date on the issues that are not displaying correctly in the calendar. To do this, open the issue and verify that the due date field has the correct date.
2. Check the time zone settings: Make sure that the time zone settings for Jira and the user's browser are set correctly. If the time zone settings are incorrect, it could cause the calendar to display the wrong date. You can check the time zone settings in Jira by going to Administration > System > Time zone.
3. Check the Jira issue calendar settings: Make sure that the due date field is selected to be displayed in the Jira issue calendar settings. To do this, go to the Jira issue calendar and click on the gear icon in the top right corner. From there, click on "Configure" and make sure that the "Due date" field is selected to be displayed.

If none of the above solutions work, you may want to try clearing the browser cache or try accessing the calendar in a different browser to see if the issue persists. Additionally, you can reach out to Atlassian support for further assistance with troubleshooting the issue.

Hope it helps! 

[Lakshmi S]

Hi @Isadora_Nichetti ,

We checked all above mentioned solutions. It didn't work. Thank you for your quick response.

[Kay Hermanns]

If you find a solution, it would be great if you could share it here.
We've also had this problem for a few weeks, perhaps related to a Jira update. The standard proposals do not solve this problem. It is noticeable that some of the "Date to display" options in the gadget are reset to "Created" after saving (the first line shows this).

[gzgenm]

https://jira.atlassian.com/browse/JSWSERVER-21621

[Steven Schouppe]

We have successfully applied the workaround suggested in the article posted by @gzgenm

[gzgenm]

I can confirm it, at least on jira 9.6.0

[Lakshmi S]

Yes @gzgenm , We are on jira 9.6.0. We recently upgraded.