Creating Triggered Notifications

[Mel Brooker]

Hi, I'm hoping someone can help.

I have the Dev QA workflow set up for all of my projects. I need a notification setting up for when a ticket comes in from Jira Service Desk as a To Do. 

Ive been advised to do this

See Advanced workflow configuration - for more details. I would suggest for you to add a post function to *Fire a Issue Created event that can be processed by the listeners. 

I cannot figure out how to do this even with the link. We are using the Cloud version of Jira. 

[Thomas Schlegel · Accepted solution]

Hi Ivan,

most of the fields are only visible if they have a value. There are a few exceptions, but you can't control this behaviour.

[Witchcraft!]

A pity.

Thanks for the answer, Thomas!

[Witchcraft!]

So to clarify: I want to add an existing field, so it is always there by default, despite having specific value or not.