Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tabs missing for some users

I'm a jira admin, and I added a second tab with custom fields to epics. I can see the tab and fields when the fields have not been filled out. Other users don't see the tab until those fields have a value. The users who can't see the fields are the ones who will fill them out.

Is this functioning as designed? This would lead me to believe yes.

Is the workaround to give one of my fields a default value?

 

2 answers

1 accepted

0 votes
Answer accepted

Hi John,

In configure view, the fields are where they should be.

Screen Shot 2021-07-14 at 8.08.56 AM.png

If I fill out one of those fields in the epic, non-admin users can see the tab. Otherwise, it's hidden. 

0 votes
John Funk Community Leader Jul 14, 2021

Hi Fred,

The article you cite is for Jira Server and wouldn't apply in this case as you are using Jira Cloud. 

However, here's what you are check. While in one of the issues, in the very bottom right hand side you should see a clickable link for Configure. Click on that. 

On the ensuing screen (it might even open a new tab in your browser) you will see the Issue Layout.

Click on the new tab name that you added. 

Check to see where the custom fields are. You might need to drag them up from the section at the bottom that says Hide When Empty. Move them up to the Context fields or Description fields section. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

91 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you