System not responding or accepting entries

[Agnes Chidanyika]

Everytime I go in the system to approve allocation of funds under CSB for a request, the system does not accept or reflect the entries I have made. I have to keep trying numerous times for the allocation to be reflected. Today I have tried numerous times for EF-299 and still no changes.

[Nic Brough -Adaptavist-]

Could you explain more please?  How are you doing these allocations, what custom fields have you added to Jira to handle them?  Are there processes behind it?  Are you entering the approvals via a service desk, or is it in an issue?  Is it an edit, or are you using a transition to move through the workflow (change status)?