Swimlanes not display on Kanban board

[Justine Anquez]

Hello,

I created 5 different swimlanes to dispatch my tickets in different categories on the Kanban Board but only one swimlane is display : 'Driver'.

I would like to have the 5 differents categories in order to classify my tickets per topics.

Could you help me?

Thanks a lot!

[Justine Anquez · Accepted solution]

Hi

Thanks for your answer but when you say:
'all your issues are in that swimlane' --> I can't assign my issue to a swimlane because:

1/ I can't choose a Swimlane when I create a ticket

2/ After creating a ticket, I can't drag and drop it in the good swimlane because I see only one swimlane in my kanban board.

Did you understand the problem?

thanks a lot for you help.

[Nic Brough -Adaptavist-]

You do not "choose a swimlane".  A swimlane selectes issues based on data in their searches.

When creating an issue (or editing it), if you want it to land in a swimlane, you have to enter data into it that the swimlane will select it for. 

In your case, your swimlanes are all set by priority, so you'll want to set a priority on them.  You do not appear to have that on your create screen, so you'll need to get it added.  It might just be hidden, or an admin might not have put it on, but either way, click "configure fields" towards the top right - there is a "where is my field" option in that menu that will tell you why the priority is not there.

On question 2, actually it doesn't matter.  You can't drag and drop between swimlanes even if they appeared.  This is because Jira cannot know what the rules might be.  In your "priority" case, there is a logical rule, but imagine if you had swimlane 1 as "component = red" and swimlane 2 as "participant = Charlie".  You cannot establish a clear rule to change the underlying data (and can't anyway as "participant" is not an editable field!)

[Nic Brough -Adaptavist-]

My best guess is that all your issues are in that swimlane (I note they all have a red up arrow saying that they have the same priority).  Empty swimlanes will not show on the board.

[Shriya Chhajed]

Hi Nic, 

One of the projects have created 10 swimlanes in the board, but only 5 are showing up. Apparently remaining also has some issues, but it doesn't show up on the board. 

Also, the other 5 (which is showing up on the board) doesn't shows the issues which are done or refused or in backlog. Do you know why? 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

The missing swimlanes probably don't have any issues in them.  If you're missing issues from the board, then you need to check the board configuration - the type, the board filter (and if it's a Kanban, the filter that defines "done")

[Shriya Chhajed]

Thanks Nic for warm welcome and your response. 

I investigated it more, and it looks like the swimlanes that are not showing up do have issues, but only in Backlog and Done status and thus not showing up. Backlog is not mapped to the right column, which is understood but what is the specific reason for Done status issues? Nothing about the done status is mentioned in the filter query or in any quick filters. The only thing is - the done column has three statuses mapped to it the Kanban board - Done, Closed and Refused. Will it block?

[Nic Brough -Adaptavist-]

That makes sense - backlog issues are not supposed to appear on the board, and the last column means "done, no need to see this any more" and hides issues (the rule is variable on company-managed projects, but for team-managed, it's "not updated for a fortnight")

[Shriya Chhajed]

Hi Nic, 

Thank you for your response and I agree with what is mentioned by you. But is there any settings or is it as it should be? 

[Justine Anquez]

Perfect! Thanks a lot for your explanation, really helpful! 

regards :)