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We updated our credit card and apparently didnt save it and ended up having our jira and confluence suspended, we have reupdated the card and contacted support but wondering how long this usually takes as we are essentially dead in the water for today until it is resetup - if anyone can assist, i'd be most thankful
@Tony Pagliocco welcome to the Atlassian community
My understanding is that upon entering your new payment information it will reactivate shortly after you submit it. If it is not reactivating you may need to submit a support issue. How long has it been?
Hi @Tony Pagliocco ,
Thanks for reaching out it looks like Sue is already helping you out via the support request and has you back online.
We will continue to help you out within the Support request here: